{"id":1078,"date":"2026-08-26T08:28:23","date_gmt":"2026-08-26T08:28:23","guid":{"rendered":"https:\/\/jsums.org\/new-jsuonline\/?page_id=1078"},"modified":"2026-08-26T08:29:14","modified_gmt":"2026-08-26T08:29:14","slug":"student-complaints","status":"publish","type":"page","link":"https:\/\/jsums.org\/new-jsuonline\/student-complaints\/","title":{"rendered":"Student Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1078\" class=\"elementor elementor-1078\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8efe70 e-flex e-con-boxed e-con e-parent\" data-id=\"f8efe70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb3fce6 elementor-widget elementor-widget-html\" data-id=\"cb3fce6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0\">\n<meta name=\"description\" content=\"Student Complaints &mdash; Jackson State University&rsquo;s Academic Grievance Procedure for JSU Online students: how to raise classroom and other academic concerns, escalation timelines, and external complaint options through the Mississippi Commission on College Accreditation.\">\n<title>Student Complaints &middot; Jackson State University<\/title>\n<link rel=\"canonical\" href=\"https:\/\/www.jsums.edu\/new-jsuonline\/student-complaints\/\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Sora:wght@300;400;500;600;700;800&family=Crimson+Pro:ital,wght@0,400;0,600;0,700;1,400;1,600&display=swap\" 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#5BAADC;outline-offset:3px;}\n.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0;color:#1C2430;background:#FFFFFF;}\n.resource-list{display:grid;gap:.75rem;}\n.resource-item{display:flex;align-items:center;gap:1rem;padding:1rem 1.25rem;background:#FFFFFF;border:1px solid #C2D4E6;border-radius:8px;transition:border-color .2s;}\n.resource-item:hover{border-color:#008ED6;}\n.resource-icon{font-size:1.5rem;flex-shrink:0;}\n.resource-item__name{font-family:'Sora',sans-serif;font-weight:600;font-size:.92rem;color:#002147;}\n.resource-item__desc{font-family:'Crimson Pro',Georgia,serif;font-size:.9rem;color:#636B78;}\n.resource-item__link{font-family:'Sora',sans-serif;font-size:.8rem;font-weight:600;color:#00629A;text-decoration:underline;margin-left:auto;white-space:nowrap;flex-shrink:0;}\n@media(max-width:900px){.about-grid,.contact-grid{grid-template-columns:1fr;}.footer__grid{grid-template-columns:1fr 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\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n   ELEMENTOR CONTAINMENT RESETS\n   Prevents Elementor wrapper styles from bleeding into our\n   custom HTML content blocks.\n\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n\n\/* Zero out all padding\/margin\/gap\/background on every Elementor wrapper *\/\n.elementor-widget-container,\n.elementor-widget-wrap,\n.elementor-widget-wrap > .elementor-element,\n.elementor-section .elementor-container,\n.elementor-section .elementor-row,\n.e-con,\n.e-con-inner,\n.e-child,\n.e-con > .e-con-inner {\n    padding: 0 !important;\n    margin: 0 !important;\n    gap: 0 !important;\n    background: transparent !important;\n    background-color: transparent !important;\n    background-image: none !important;\n    border: none !important;\n    box-shadow: none !important;\n    max-width: none !important;\n    width: 100% !important;\n}\n\n\/* Section-level Elementor wrappers *\/\n.elementor-section,\n.elementor-top-section,\n.elementor-inner-section {\n    padding: 0 !important;\n    margin: 0 !important;\n    background: transparent !important;\n    background-color: transparent !important;\n    background-image: none !important;\n}\n\n\/* Strip Elementor heading color overrides *\/\n.elementor-widget-container h1,\n.elementor-widget-container h2,\n.elementor-widget-container h3,\n.elementor-widget-container h4,\n.elementor-widget-container h5,\n.elementor-widget-container p,\n.elementor-widget-container a {\n    color: inherit !important;\n}\n\n\/* \u2500\u2500 Dark section hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n   .hero and .cta-band.dk MUST stay dark regardless of\n   Elementor theme color injection.\n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.hero,\n.hero * {\n    color: #FFFFFF !important;\n}\n.hero__inner {\n    justify-items: center !important;\n    text-align: center !important;\n}\n.hero__inner > div {\n    display: flex !important;\n    flex-direction: column !important;\n    align-items: center !important;\n    text-align: center !important;\n    max-width: 780px !important;\n    margin: 0 auto !important;\n}\n.hero__btns {\n    justify-content: center !important;\n}\n.hero__desc {\n    max-width: 640px !important;\n    margin-left: auto !important;\n    margin-right: auto !important;\n}\n.hero__tag {\n    display: inline-block !important;\n}\n.hero {\n    background-color: #00152E !important;\n    background-image: linear-gradient(135deg, #00152E 0%, #002147 60%, #003366 100%) !important;\n    position: relative !important;\n}\n.cta-band.dk {\n    background-color: #002147 !important;\n    background-image: linear-gradient(135deg, #00152E 0%, #002147 100%) !important;\n    color: #FFFFFF !important;\n}\n.cta-band.dk * {\n    color: #FFFFFF !important;\n}\n.cta-band.dk .btn--primary {\n    background-color: #00659E !important;\n    color: #FFFFFF !important;\n}\n.cta-band.dk .btn--outline-white {\n    border-color: rgba(255,255,255,0.6) !important;\n    color: #FFFFFF !important;\n}\n\n\/* \u2500\u2500 Section background hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.sec {\n    background-color: #FFFFFF !important;\n    color: #1C2430 !important;\n}\n.sec--off {\n    background-color: #F3F7FB !important;\n    color: #1C2430 !important;\n}\n.sec--surface {\n    background-color: #E6EEF6 !important;\n    color: #1C2430 !important;\n}\n\n\/* \u2500\u2500 Text color hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.sec .sec-title,\n.sec .sec-eyebrow,\n.sec h2,\n.sec h3 {\n    color: #002147;\n}\n.sec p,\n.sec li,\n.sec dd,\n.sec dt {\n    color: #4A5060;\n}\n.sec a {\n    color: #00629A;\n}\n\n\/* \u2500\u2500 About section hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.about-facts {\n    background: #E6EEF6 !important;\n    border-radius: 8px !important;\n    padding: clamp(1.5rem, 3vw, 2.5rem) !important;\n}\n.about-facts__title {\n    color: #00629A !important;\n    font-weight: 700 !important;\n}\n.about-facts dl dt {\n    color: #636B78 !important;\n    text-transform: uppercase !important;\n    font-size: .72rem !important;\n    letter-spacing: .08em !important;\n    font-weight: 700 !important;\n}\n.about-facts dl dd {\n    color: #1C2430 !important;\n    font-size: .97rem !important;\n}\n\n\/* \u2500\u2500 Card hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.card {\n    background: #FFFFFF !important;\n    border: 1px solid #C2D4E6 !important;\n    border-radius: 8px !important;\n}\n.card__eyebrow { color: #00629A !important; }\n.card__title   { color: #002147 !important; }\n.card__text    { color: #4A5060 !important; }\n.card__link    { color: #00629A !important; }\n\n\/* \u2500\u2500 Faculty card hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.faculty-card {\n    background: #FFFFFF !important;\n    border: 1px solid #C2D4E6 !important;\n    border-radius: 8px !important;\n}\n.faculty-card__name  { color: #002147 !important; }\n.faculty-card__title { color: #636B78 !important; }\n.faculty-card__contact, \n.faculty-card__contact a { color: #00629A !important; }\n\n\/* \u2500\u2500 Resource list hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.resource-item {\n    background: #FFFFFF !important;\n    border: 1px solid #C2D4E6 !important;\n    border-bottom-color: #C2D4E6 !important;\n}\n.resource-item__name { color: #002147 !important; }\n.resource-item__desc { color: #4A5060 !important; }\n.resource-item__link { color: #00629A !important; border-color: #00629A !important; }\n\n\/* \u2500\u2500 Program card hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.program-card {\n    background: #FFFFFF !important;\n    border: 1px solid #C2D4E6 !important;\n    border-radius: 8px !important;\n    color: #1C2430 !important;\n}\n.program-card__name  { color: #002147 !important; }\n.program-card__level { color: #636B78 !important; }\n.program-card__dot   { background: #008ED6 !important; }\n\n\/* \u2500\u2500 Tab hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.tabs__btn {\n    background: transparent !important;\n    color: #002147 !important;\n    border-color: #C2D4E6 !important;\n}\n.tabs__btn[aria-selected=\"true\"] {\n    background: #002147 !important;\n    color: #FFFFFF !important;\n    border-color: #002147 !important;\n}\n\n\/* \u2500\u2500 Accordion hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.accordion__trigger {\n    background: #FFFFFF !important;\n    color: #002147 !important;\n    border-color: #C2D4E6 !important;\n}\n.accordion__trigger[aria-expanded=\"true\"] {\n    background: #002147 !important;\n    color: #FFFFFF !important;\n}\n.accordion__body { \n    background: #FFFFFF !important; \n    color: #4A5060 !important;\n}\n\n\/* \u2500\u2500 Nav drawer hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.fnav-drawer {\n    background: #002147 !important;\n    color: #FFFFFF !important;\n}\n.fnav-drawer__header {\n    background: #00152E !important;\n    border-bottom-color: rgba(0,142,214,0.3) !important;\n}\n.fnav-drawer__title { color: #FFFFFF !important; }\n.fnav-drawer__eyebrow { color: #3DB4F0 !important; }\n.fnav-item { color: rgba(255,255,255,0.85) !important; }\n.fnav-item.is-active,\n.fnav-item:hover { color: #FFFFFF !important; background: rgba(0,142,214,0.2) !important; }\n.fnav-group__label { color: #3DB4F0 !important; }\n.fnav-drawer__footer { color: #FFFFFF !important; }\n.fnav-footer-link { color: #FFFFFF !important; text-decoration: none; }\n.fnav-footer-link:hover { color: #3DB4F0 !important; }\n\n\/* \u2500\u2500 Hero text hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.hero__tag     { color: #3DB4F0 !important; }\n.hero__title   { color: #FFFFFF !important; }\n.hero__desc    { color: rgba(255,255,255,0.85) !important; }\n.hero__btns .btn--primary       { background-color: #00659E !important; color: #FFFFFF !important; }\n.hero__btns .btn--outline-white { border-color: rgba(255,255,255,0.6) !important; color: #FFFFFF !important; }\n\n\/* \u2500\u2500 Breadcrumb hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.breadcrumb { background: #002147 !important; }\n.breadcrumb a, .breadcrumb span { color: rgba(255,255,255,0.75) !important; }\n.breadcrumb [aria-current=\"page\"] { color: #FFFFFF !important; }\n\n\/* \u2500\u2500 Contact section hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.contact-items { color: #1C2430 !important; }\n.contact-item__label { color: #636B78 !important; }\n.contact-item__val   { color: #1C2430 !important; }\n.contact-item__val a { color: #00629A !important; }\n\n\/* \u2500\u2500 Skip link \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.skip-link:focus {\n    background: #008ED6 !important;\n    color: #FFFFFF !important;\n}\n\n\/* \u2500\u2500 BTT button \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.jsu-btt {\n    background: #00659E !important;\n    color: #FFFFFF !important;\n}\n\n\/* \u2500\u2500 Menu toggle \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.fnav-toggle {\n    background: #002147 !important;\n    color: #FFFFFF !important;\n}\n.fnav-toggle:hover { background: #007ABB !important; }\n\n\/* \u2500\u2500 WCAG: Ensure minimum contrast on all body text \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\nbody { \n    background-color: #FFFFFF !important; \n    color: #1C2430 !important;\n}\n\n\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 TICKER STRIP \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n.ticker-wrap{\n    background:#00152E;\n    border-top:1px solid rgba(0,142,214,.25);\n    border-bottom:1px solid rgba(0,142,214,.25);\n    overflow:hidden;\n    padding:.55rem 0;\n    position:relative;\n}\n.ticker-wrap::before,\n.ticker-wrap::after{\n    content:'';\n    position:absolute;\n    top:0;bottom:0;\n    width:80px;\n    z-index:2;\n    pointer-events:none;\n}\n.ticker-wrap::before{\n    left:0;\n    background:linear-gradient(to right,#00152E,transparent);\n}\n.ticker-wrap::after{\n    right:0;\n    background:linear-gradient(to left,#00152E,transparent);\n}\n.ticker-label{\n    position:absolute;\n    left:0;top:50%;\n    transform:translateY(-50%);\n    background:#008ED6;\n    color:#FFFFFF;\n    font-family:'Sora',sans-serif;\n    font-size:.65rem;\n    font-weight:700;\n    letter-spacing:.12em;\n    text-transform:uppercase;\n    padding:.35rem .75rem;\n    z-index:3;\n    white-space:nowrap;\n}\n.ticker-track{\n    display:flex;\n    align-items:center;\n    gap:0;\n    width:max-content;\n    animation:ticker-scroll 40s linear infinite;\n    padding-left:160px;\n}\n.ticker-track:hover{animation-play-state:paused;}\n.ticker-item{\n    display:inline-flex;\n    align-items:center;\n    gap:.5rem;\n    white-space:nowrap;\n    padding:0 1.5rem;\n    font-family:'Sora',sans-serif;\n    font-size:.78rem;\n    font-weight:500;\n    color:rgba(255,255,255,.75);\n    transition:color .2s;\n    text-decoration:none;\n}\n.ticker-item:hover{color:#3DB4F0;}\n.ticker-item::before{\n    content:'';\n    display:inline-block;\n    width:4px;height:4px;\n    border-radius:50%;\n    background:#008ED6;\n    flex-shrink:0;\n}\n@keyframes ticker-scroll{\n    0%{transform:translateX(0);}\n    100%{transform:translateX(-50%);}\n}\n@media(prefers-reduced-motion:reduce){\n    .ticker-track{animation:none;overflow-x:auto;}\n}\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 HERO CENTERING \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n.hero__inner{\n    justify-items:center;\n    text-align:center;\n}\n.hero__inner > div{\n    display:flex;\n    flex-direction:column;\n    align-items:center;\n    text-align:center;\n    max-width:780px;\n    margin:0 auto;\n}\n.hero__desc{\n    max-width:640px;\n    margin-left:auto;\n    margin-right:auto;\n}\n.hero__btns{\n    justify-content:center;\n}\n\n\n\/* \u2500\u2500 Visually hidden elements \u2014 explicit colors for accessibility checkers \u2500\u2500 *\/\n.sr-only,\n.visually-hidden {\n    color: #1C2430 !important;\n    background-color: #FFFFFF !important;\n}\n\/* \u2500\u2500 Screen-reader-only toggle label \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.fnav-toggle__label {\n    color: #FFFFFF !important;\n}\n\/* \u2500\u2500 Skip link always has explicit colors \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.skip-link {\n    background-color: #00659E !important;\n    color: #FFFFFF !important;\n}\n\n\/* \u2500\u2500 Breadcrumb: sit flush below global header \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\nbody {\n    padding-top: 65px !important;\n    background-color: #002147 !important;\n}\n.breadcrumb {\n    margin-top: 0 !important;\n    scroll-margin-top: 65px !important;\n}\n#main-content {\n    scroll-margin-top: 65px !important;\n}\n.admin-bar body { padding-top: 97px !important; }\n.admin-bar .breadcrumb { scroll-margin-top: 97px !important; }\n\/* \u2500\u2500 Hero: full viewport height \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.hero {\n    min-height: 100vh !important;\n    height: 100vh !important;\n    display: flex !important;\n    align-items: center !important;\n    justify-content: center !important;\n    padding: 0 !important;\n    position: relative !important;\n}\n.hero__inner {\n    justify-items: center !important;\n    text-align: center !important;\n    padding: clamp(2rem, 4vh, 5rem) 0 !important;\n    width: 100% !important;\n}\n\n\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n   JSU GLOBAL NAVIGATION \u2014 matches jsums.edu exactly\n\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n.jsu-global-nav {\n    position: fixed;\n    top: 0; left: 0; right: 0;\n    z-index: 1000;\n    background: #002147;\n    box-shadow: 0 2px 16px rgba(0,0,0,.35);\n}\n.jsu-global-nav__top {\n    background: #00152E;\n    padding: .3rem 0;\n    border-bottom: 1px solid rgba(0,142,214,.2);\n}\n.jsu-global-nav__top-inner {\n    max-width: 1340px;\n    margin: 0 auto;\n    padding: 0 clamp(1.25rem,4vw,3rem);\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 1rem;\n    flex-wrap: wrap;\n}\n.jsu-global-nav__util-links {\n    display: flex;\n    flex-wrap: wrap;\n    gap: .15rem .75rem;\n    list-style: none;\n}\n.jsu-global-nav__util-links a {\n    font-family: 'Sora',sans-serif;\n    font-size: .68rem;\n    font-weight: 500;\n    color: rgba(255,255,255,.65);\n    text-decoration: none;\n    letter-spacing: .02em;\n    transition: color .15s;\n}\n.jsu-global-nav__util-links a:hover { color: #3DB4F0; }\n.jsu-global-nav__ctas {\n    display: flex;\n    gap: .4rem;\n}\n.jsu-global-nav__cta {\n    font-family: 'Sora',sans-serif;\n    font-size: .72rem;\n    font-weight: 700;\n    letter-spacing: .05em;\n    text-decoration: none;\n    padding: .3rem .85rem;\n    border-radius: 4px;\n    transition: background .15s, color .15s;\n}\n.jsu-global-nav__cta--apply {\n    background: #00659E;\n    color: #FFFFFF;\n}\n.jsu-global-nav__cta--apply:hover { background: #007ABB; }\n.jsu-global-nav__cta--visit {\n    background: transparent;\n    color: rgba(255,255,255,.8);\n    border: 1px solid rgba(255,255,255,.3);\n}\n.jsu-global-nav__cta--visit:hover { background: rgba(255,255,255,.08); color: #FFFFFF; }\n.jsu-global-nav__cta--give {\n    background: #3DB4F0;\n    color: #002147;\n    font-weight: 800;\n}\n.jsu-global-nav__cta--give:hover { background: #6DC8F5; }\n\n.jsu-global-nav__main {\n    max-width: 1340px;\n    margin: 0 auto;\n    padding: 0 clamp(1.25rem,4vw,3rem);\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    height: 64px;\n    gap: 1.5rem;\n}\n.jsu-global-nav__logo {\n    display: flex;\n    align-items: center;\n    gap: .65rem;\n    text-decoration: none;\n    flex-shrink: 0;\n}\n.jsu-global-nav__logo-mark {\n    width: 44px;\n    height: 44px;\n    border-radius: 6px;\n    background: #FFFFFF;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    flex-shrink: 0;\n}\n.jsu-global-nav__logo-mark span {\n    font-family: 'Sora',sans-serif;\n    font-weight: 900;\n    font-size: 1.05rem;\n    color: #002147;\n    letter-spacing: -.03em;\n}\n.jsu-global-nav__logo-text { line-height: 1.15; }\n.jsu-global-nav__logo-text strong {\n    display: block;\n    font-family: 'Sora',sans-serif;\n    font-weight: 800;\n    font-size: .88rem;\n    color: #FFFFFF;\n    letter-spacing: .01em;\n}\n.jsu-global-nav__logo-text span {\n    font-family: 'Sora',sans-serif;\n    font-size: .62rem;\n    font-weight: 500;\n    letter-spacing: .14em;\n    text-transform: uppercase;\n    color: #3DB4F0;\n}\n\n.jsu-global-nav__menu {\n    display: flex;\n    align-items: center;\n    gap: 0;\n    list-style: none;\n}\n.jsu-global-nav__menu > li {\n    position: relative;\n}\n.jsu-global-nav__menu > li > a,\n.jsu-global-nav__menu > li > button {\n    display: flex;\n    align-items: center;\n    gap: .3rem;\n    font-family: 'Sora',sans-serif;\n    font-size: .82rem;\n    font-weight: 600;\n    color: rgba(255,255,255,.85);\n    text-decoration: none;\n    padding: .55rem .75rem;\n    border-radius: 6px;\n    background: none;\n    border: none;\n    cursor: pointer;\n    transition: color .15s, background .15s;\n    white-space: nowrap;\n}\n.jsu-global-nav__menu > li > a:hover,\n.jsu-global-nav__menu > li > button:hover {\n    color: #FFFFFF;\n    background: rgba(255,255,255,.08);\n}\n.jsu-global-nav__menu > li > a::after,\n.jsu-global-nav__menu > li > button.has-sub::after {\n    content: '';\n    display: inline-block;\n    width: 0; height: 0;\n    border-left: 4px solid transparent;\n    border-right: 4px solid transparent;\n    border-top: 4px solid currentColor;\n    opacity: .6;\n    margin-left: .2rem;\n    transition: transform .2s;\n}\n.jsu-global-nav__menu > li:hover > button.has-sub::after,\n.jsu-global-nav__menu > li:focus-within > button.has-sub::after {\n    transform: rotate(180deg);\n}\n\n\/* Dropdowns *\/\n.jsu-global-nav__dropdown {\n    position: absolute;\n    top: calc(100% + 4px);\n    left: 0;\n    min-width: 220px;\n    background: #001736;\n    border: 1px solid rgba(0,142,214,.25);\n    border-radius: 8px;\n    box-shadow: 0 8px 32px rgba(0,0,0,.4);\n    padding: .5rem 0;\n    opacity: 0;\n    visibility: hidden;\n    transform: translateY(-8px);\n    transition: opacity .2s, visibility .2s, transform .2s;\n    z-index: 100;\n    list-style: none;\n}\n.jsu-global-nav__menu > li:hover .jsu-global-nav__dropdown,\n.jsu-global-nav__menu > li:focus-within .jsu-global-nav__dropdown {\n    opacity: 1;\n    visibility: visible;\n    transform: translateY(0);\n}\n.jsu-global-nav__dropdown a {\n    display: block;\n    padding: .5rem 1.1rem;\n    font-family: 'Sora',sans-serif;\n    font-size: .82rem;\n    font-weight: 500;\n    color: rgba(255,255,255,.8);\n    text-decoration: none;\n    transition: color .15s, background .15s;\n}\n.jsu-global-nav__dropdown a:hover {\n    color: #FFFFFF;\n    background: rgba(0,142,214,.15);\n}\n.jsu-global-nav__dropdown .drop-group-label {\n    display: block;\n    padding: .65rem 1.1rem .25rem;\n    font-family: 'Sora',sans-serif;\n    font-size: .65rem;\n    font-weight: 700;\n    letter-spacing: .12em;\n    text-transform: uppercase;\n    color: #3DB4F0;\n    border-top: 1px solid rgba(0,142,214,.2);\n    margin-top: .35rem;\n}\n.jsu-global-nav__dropdown .drop-group-label:first-child {\n    border-top: none;\n    margin-top: 0;\n}\n\n\/* Mobile menu toggle *\/\n.jsu-global-nav__mob-btn {\n    display: none;\n    background: none;\n    border: 1px solid rgba(255,255,255,.3);\n    border-radius: 6px;\n    color: #FFFFFF;\n    padding: .45rem .65rem;\n    cursor: pointer;\n    font-size: 1.15rem;\n    line-height: 1;\n    transition: background .15s;\n}\n.jsu-global-nav__mob-btn:hover { background: rgba(255,255,255,.1); }\n\n\/* Page body offset for fixed nav *\/\nbody { padding-top: 0 !important; }\n.breadcrumb {\n    margin-top: 54px !important; }\n.admin-bar .breadcrumb {\n    margin-top: 46px !important; }\n#main-content { scroll-margin-top: 104px !important; }\n\n\/* Sections scroll past nav *\/\n[id] { scroll-margin-top: 104px; }\n\n@media(max-width: 1024px) {\n    .jsu-global-nav__menu { display: none; }\n    .jsu-global-nav__mob-btn { display: flex; align-items: center; justify-content: center; }\n}\n@media(max-width: 600px) {\n    .jsu-global-nav__logo-text { display: none; }\n}\n\n\n\/* \u2550\u2550 PDF \/ Document Inline Viewer \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n.doc-embed-wrap {\n    margin: 1.25rem 0;\n    border: 1px solid #C2D4E6;\n    border-radius: 10px;\n    overflow: hidden;\n    background: #F3F7FB;\n}\n.doc-embed-toolbar {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    padding: .6rem 1rem;\n    background: #002147;\n    gap: .75rem;\n    flex-wrap: wrap;\n}\n.doc-embed-toolbar__title {\n    font-family: 'Sora',sans-serif;\n    font-size: .82rem;\n    font-weight: 600;\n    color: #FFFFFF;\n    flex: 1;\n    min-width: 0;\n    white-space: nowrap;\n    overflow: hidden;\n    text-overflow: ellipsis;\n}\n.doc-embed-toolbar__actions {\n    display: flex;\n    gap: .4rem;\n    flex-shrink: 0;\n}\n.doc-embed-toolbar__btn {\n    font-family: 'Sora',sans-serif;\n    font-size: .72rem;\n    font-weight: 700;\n    letter-spacing: .04em;\n    padding: .3rem .75rem;\n    border-radius: 5px;\n    text-decoration: none;\n    transition: background .15s, color .15s;\n    white-space: nowrap;\n}\n.doc-embed-toolbar__btn--view {\n    background: #00659E;\n    color: #FFFFFF;\n    border: 1px solid #008ED6;\n}\n.doc-embed-toolbar__btn--view:hover { background: #007ABB; }\n.doc-embed-toolbar__btn--dl {\n    background: rgba(255,255,255,.12);\n    color: rgba(255,255,255,.9);\n    border: 1px solid rgba(255,255,255,.25);\n}\n.doc-embed-toolbar__btn--dl:hover { background: rgba(255,255,255,.2); color: #FFFFFF; }\n.doc-embed-frame {\n    width: 100%;\n    height: 560px;\n    border: none;\n    display: block;\n    background: #FFFFFF;\n}\n@media(max-width:600px){ .doc-embed-frame { height: 380px; } }\n\n\n.pdf-embed-wrap{border-radius:8px;overflow:hidden;box-shadow:0 2px 16px rgba(0,21,46,.1);margin:1.5rem 0;}\n.pdf-embed-header{background:#002147;padding:.75rem 1.25rem;display:flex;align-items:center;justify-content:space-between;gap:1rem;flex-wrap:wrap;}\n.pdf-embed-title{font-family:'Sora',sans-serif;font-weight:700;font-size:.88rem;color:#FFFFFF;}\n.pdf-embed-actions{display:flex;gap:.5rem;flex-wrap:wrap;}\n.pdf-btn{font-family:'Sora',sans-serif;font-size:.75rem;font-weight:600;padding:.35rem .85rem;border-radius:4px;text-decoration:none;transition:background .15s;white-space:nowrap;}\n.pdf-btn--view{background:rgba(255,255,255,.15);color:#FFFFFF;}\n.pdf-btn--view:hover{background:rgba(255,255,255,.25);}\n.pdf-btn--dl{background:#00659E;color:#FFFFFF;}\n.pdf-btn--dl:hover{background:#007ABB;}\n.pdf-embed-frame{display:block;background:#F3F7FB;width:100%;border:1px solid #C2D4E6;border-radius:0 0 8px 8px;}\n\n<\/style>\n<style>\n.cards-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:1.25rem}\n.card{position:relative;overflow:hidden;display:flex;flex-direction:column;transition:border-color .25s ease,box-shadow .25s ease,transform .25s ease !important}\n.card::before{content:\"\";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,#00629A 0%,#008ED6 100%);opacity:.9}\n.card:hover{border-color:#008ED6 !important;box-shadow:0 8px 28px rgba(0,33,71,.10) !important;transform:translateY(-3px)}\na.card{text-decoration:none;color:inherit}\n.card__body{padding:1.6rem 1.5rem;flex:1;display:flex;flex-direction:column}\n.card__title{font-family:'Sora',sans-serif;font-size:1.12rem;font-weight:700;line-height:1.3;display:flex;align-items:center;gap:.6rem;color:#002147}\n.card__title::after{content:\"\\2192\";color:#00629A;font-weight:700;margin-left:auto;font-size:1.3rem;transition:transform .2s ease}\na.card:hover .card__title::after{transform:translateX(4px)}\n\n\/* Lead prose *\/\n.lead-p{font-family:'Crimson Pro',Georgia,serif;font-size:1.15rem;line-height:1.85;color:#1C2430;margin:0}\n.lead-p strong{color:#002147}\n\n\/* Risk activities list *\/\n.risk-list{list-style:none;margin:1.5rem 0 0;padding:0;display:grid;gap:.8rem}\n.risk-list li{position:relative;background:#FFFFFF;border:1px solid #C2D4E6;border-left:4px solid #008ED6;border-radius:0 8px 8px 0;padding:1.05rem 1.4rem 1.05rem 3.2rem;font-family:'Crimson Pro',Georgia,serif;font-size:1.06rem;line-height:1.6;color:#1C2430}\n.risk-list li::before{content:\"\";position:absolute;left:1.25rem;top:1.5rem;width:.6rem;height:.6rem;border-radius:50%;background:#008ED6}\n\n\/* Disclaimer callout *\/\n.disclaimer{background:#FFF8E1;border-left:4px solid #B45309;border-radius:0 10px 10px 0;padding:1.5rem 1.75rem}\n.disclaimer__label{font-family:'Sora',sans-serif;font-size:.78rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:#7A3607;margin:0 0 .5rem}\n.disclaimer p{font-family:'Crimson Pro',Georgia,serif;font-size:1.06rem;line-height:1.75;color:#1C2430;margin:0}\n\n\/* Contact items *\/\n.contact-items{display:flex;flex-wrap:wrap;gap:2.5rem;margin-top:0}\n.contact-item{display:flex;gap:.85rem;align-items:flex-start;margin-bottom:0}\n\n\/* \u2550\u2550\u2550 ADA CONTRAST HARDENING OVERRIDES \u2550\u2550\u2550 *\/\n.lead-p{color:#1C2430 !important}\n.lead-p strong{color:#002147 !important}\n.risk-list li{color:#1C2430 !important}\n.disclaimer__label{color:#7A3607 !important}\n.disclaimer p{color:#1C2430 !important}\n.card__title{color:#002147 !important}\n\n\/* HR mission\/vision *\/\n.mv-grid{display:grid;grid-template-columns:1fr 1fr;gap:1.25rem;margin-top:.5rem}\n.mv-card{background:#FFFFFF;border:1px solid #C2D4E6;border-left:4px solid #008ED6;border-radius:0 12px 12px 0;padding:1.6rem 1.85rem}\n.mv-card__title{font-family:'Sora',sans-serif;font-size:1.1rem;font-weight:800;color:#002147 !important;margin:0 0 .6rem}\n.mv-card__text{font-family:'Crimson Pro',Georgia,serif;font-size:1.05rem;line-height:1.7;color:#1C2430 !important;margin:0}\n.hr-lead{font-family:'Crimson Pro',Georgia,serif;font-size:1.15rem;line-height:1.85;color:#1C2430 !important;margin:0 0 1.5rem;max-width:80ch}\n.hr-cta-row{display:flex;flex-wrap:wrap;gap:.75rem;margin-top:1.5rem}\n\/* Quick links *\/\n.qlink-row{display:flex;flex-wrap:wrap;gap:.75rem;margin-top:.5rem}\n.qlink{display:inline-flex;align-items:center;gap:.55rem;background:#FFFFFF;border:1px solid #C2D4E6;border-radius:999px;padding:.6rem 1.25rem;font-family:'Sora',sans-serif;font-size:.9rem;font-weight:600;color:#00629A !important;text-decoration:none;transition:border-color .2s ease,background .2s ease}\n.qlink::before{content:\"\";width:.5rem;height:.5rem;border-radius:50%;background:#008ED6;flex-shrink:0}\n.qlink:hover{border-color:#008ED6;background:#F3F7FB}\n\/* Support areas *\/\n.support-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:.75rem;margin:1.25rem 0}\n.support-item{display:flex;align-items:center;gap:.75rem;background:#F3F7FB;border:1px solid #C2D4E6;border-radius:10px;padding:.9rem 1.25rem;font-family:'Sora',sans-serif;font-size:1rem;font-weight:700;color:#002147 !important}\n.support-item::before{content:\"\";width:.55rem;height:.55rem;border-radius:50%;background:#008ED6;flex-shrink:0}\n.hr-prose p{font-family:'Crimson Pro',Georgia,serif;font-size:1.06rem;line-height:1.8;color:#1C2430 !important;margin:0 0 1rem;max-width:80ch}\n.announce-card{background:#00152E;border-radius:12px;padding:1.5rem 1.85rem;background-image:radial-gradient(circle at 88% 15%,rgba(0,142,214,.22),transparent 60%);margin-top:1.5rem}\n.announce-card__label{font-family:'Sora',sans-serif;font-size:.82rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:#6DC8F5 !important;margin:0 0 .6rem}\n.announce-card a{color:#FFFFFF !important;font-family:'Sora',sans-serif;font-weight:700;text-decoration:none;font-size:1.1rem}\n.announce-card a:hover{text-decoration:underline}\n.share-card{background:#F3F7FB;border:1px solid #C2D4E6;border-radius:12px;padding:1.75rem 2rem;margin-top:1.5rem}\n.share-card__title{font-family:'Sora',sans-serif;font-size:1.2rem;font-weight:800;color:#002147 !important;margin:0 0 .6rem}\n.share-card p{font-family:'Crimson Pro',Georgia,serif;font-size:1.05rem;line-height:1.7;color:#1C2430 !important;margin:0 0 1rem;max-width:75ch}\n\/* IT Access page *\/\n.it-tag{font-family:'Sora',sans-serif;font-size:1.15rem;font-weight:700;color:#00629A !important;margin:0 0 2rem;letter-spacing:.02em}\n.onl p{font-family:'Crimson Pro',Georgia,serif;font-size:1.12rem;line-height:1.9;color:#1C2430 !important;margin:0 0 1.35rem;max-width:88ch}\n.onl p a{color:#00629A !important;text-decoration:none;font-weight:700}\n.onl p a:hover{text-decoration:underline}\n.onl p strong{color:#002147 !important}\n.onl-links{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:1rem;margin:1rem 0 0}\n.onl-link{display:flex;align-items:center;gap:.8rem;background:#FFFFFF;border:1px solid #C2D4E6;border-left:4px solid #008ED6;border-radius:0 12px 12px 0;padding:1.2rem 1.4rem;text-decoration:none;transition:background .2s,border-color .2s}\n.onl-link:hover{background:#F3F7FB;border-color:#008ED6}\n.onl-link__txt{font-family:'Sora',sans-serif;font-size:1.02rem;font-weight:800;color:#00629A !important;line-height:1.3}\n.onl-link__arrow{color:#002147;font-weight:800;font-size:1.1rem;flex-shrink:0}\n.onl-fin{background:#002147;border-radius:16px;padding:2.25rem 2.5rem;text-align:center;margin:0}\n.onl-fin__title{font-family:'Sora',sans-serif;font-size:1.4rem;font-weight:800;color:#FFFFFF !important;margin:0 0 1.25rem;line-height:1.35}\n.onl-fin__title a{color:#6DC8F5 !important;text-decoration:none}\n.onl-fin__title a:hover{text-decoration:underline}\n.onl-fin .btn{margin:0}\n.cco-note{background:#EAF4FB;border-left:4px solid #008ED6;border-radius:0 10px 10px 0;padding:1.1rem 1.4rem;margin:1.25rem 0 0;font-family:'Crimson Pro',Georgia,serif;font-size:1.04rem;line-height:1.7;color:#1C2430 !important;max-width:88ch}\n.cco-note strong{color:#002147 !important}\n.cco-sub{font-family:'Sora',sans-serif;font-size:1.2rem;font-weight:800;color:#002147 !important;margin:1.75rem 0 .75rem;padding-left:1rem;border-left:4px solid #008ED6}\n.cco-btns{display:flex;flex-wrap:wrap;gap:.75rem;margin-top:1.5rem}\n.faq-links{display:grid;gap:.7rem;margin:0;padding:0;list-style:none;max-width:88ch}\n.faq-links>li a{display:flex;align-items:center;gap:.85rem;background:#FFFFFF;border:1px solid #C2D4E6;border-left:4px solid #008ED6;border-radius:0 12px 12px 0;padding:1.15rem 1.5rem;text-decoration:none;font-family:'Sora',sans-serif;font-size:1.05rem;font-weight:700;color:#00629A !important;line-height:1.4;transition:background .2s,border-color .2s}\n.faq-links>li a:hover{background:#F3F7FB;border-color:#008ED6}\n.faq-links>li a::before{content:\"?\";flex-shrink:0;width:1.9rem;height:1.9rem;border-radius:50%;background:#E6EEF6;color:#00629A;font-size:1rem;font-weight:800;display:flex;align-items:center;justify-content:center}\n.cf{display:grid;grid-template-columns:repeat(2,1fr);gap:1.1rem 1.25rem;max-width:52rem;margin:1.5rem 0 0}\n.cf__field{display:flex;flex-direction:column;gap:.4rem}\n.cf__field--full{grid-column:1 \/ -1}\n.cf__field label{font-family:'Sora',sans-serif;font-size:.92rem;font-weight:700;color:#002147 !important}\n.cf__field .req{color:#00629A}\n.cf__field input,.cf__field textarea{font-family:'Crimson Pro',Georgia,serif;font-size:1.04rem;color:#1C2430;background:#FFFFFF;border:1px solid #C2D4E6;border-radius:8px;padding:.7rem .9rem;width:100%}\n.cf__field input:focus,.cf__field textarea:focus{outline:3px solid #6DC8F5;outline-offset:1px;border-color:#00629A}\n.cf__field textarea{min-height:120px;resize:vertical}\n.cf__submit{grid-column:1 \/ -1}\n@media(max-width:640px){.cf{grid-template-columns:1fr}}\n.agp p{font-family:'Crimson Pro',Georgia,serif;font-size:1.06rem;line-height:1.85;color:#1C2430 !important;margin:0 0 1.25rem;max-width:88ch}\n.agp p a{color:#00629A !important;text-decoration:none;font-weight:700}\n.agp p a:hover{text-decoration:underline}\n.agp-kicker{font-family:'Sora',sans-serif;font-size:1.35rem;font-weight:800;letter-spacing:.06em;color:#002147 !important;margin:0 0 1.5rem}\n.agp-h{font-family:'Sora',sans-serif;font-size:1.15rem;font-weight:800;font-style:italic;color:#00629A !important;margin:1.75rem 0 .6rem}\n.agp-flow-label{font-family:'Sora',sans-serif;font-size:1.05rem;font-weight:800;color:#002147 !important;margin:1.5rem 0 .3rem;line-height:1.4}\n.agp-flow-label span{display:block;font-family:'Crimson Pro',Georgia,serif;font-size:.98rem;font-weight:400;font-style:italic;color:#4A5060 !important;margin-top:.15rem}\n.agp-ol{margin:0 0 1.25rem;padding-left:0;list-style:none;counter-reset:agp}\n.agp-ol>li{position:relative;counter-increment:agp;padding:.5rem 0 .5rem 2.4rem;font-family:'Crimson Pro',Georgia,serif;font-size:1.04rem;line-height:1.65;color:#1C2430 !important;border-bottom:1px solid #E6EEF6}\n.agp-ol>li:last-child{border-bottom:none}\n.agp-ol>li::before{content:counter(agp);position:absolute;left:0;top:.5rem;width:1.6rem;height:1.6rem;border-radius:50%;background:#E6EEF6;color:#00629A;font-family:'Sora',sans-serif;font-size:.8rem;font-weight:800;display:flex;align-items:center;justify-content:center}\n.agp-note{background:#EAF4FB;border-left:4px solid #008ED6;border-radius:0 8px 8px 0;padding:1rem 1.4rem;margin:0 0 1.25rem;font-family:'Crimson Pro',Georgia,serif;font-size:1.04rem;line-height:1.7;color:#1C2430 !important;max-width:88ch}\n.agp-note strong{color:#002147 !important}\n.step{margin-bottom:2.5rem;padding-bottom:2rem;border-bottom:1px solid #E6EEF6}\n.step:last-child{border-bottom:none;margin-bottom:0;padding-bottom:0}\n.step__head{display:flex;align-items:center;gap:1rem;margin-bottom:1.25rem}\n.step__num{flex-shrink:0;width:3rem;height:3rem;border-radius:50%;background:#002147;color:#FFFFFF !important;font-family:'Sora',sans-serif;font-size:1.15rem;font-weight:800;display:flex;align-items:center;justify-content:center}\n.step__title{font-family:'Sora',sans-serif;font-size:1.4rem;font-weight:800;color:#002147 !important;margin:0;line-height:1.25}\n.step p{font-family:'Crimson Pro',Georgia,serif;font-size:1.06rem;line-height:1.8;color:#1C2430 !important;margin:0 0 1rem;max-width:84ch}\n.step p a{color:#00629A !important;text-decoration:none;font-weight:700}\n.step p a:hover{text-decoration:underline}\n.step p strong{color:#002147 !important}\n.step-ol{margin:0 0 1.25rem;padding-left:0;list-style:none;counter-reset:st}\n.step-ol>li{position:relative;counter-increment:st;padding:.55rem 0 .55rem 2.5rem;font-family:'Crimson Pro',Georgia,serif;font-size:1.05rem;line-height:1.7;color:#1C2430 !important;max-width:84ch}\n.step-ol>li::before{content:counter(st);position:absolute;left:0;top:.5rem;width:1.6rem;height:1.6rem;border-radius:50%;background:#E6EEF6;color:#00629A;font-family:'Sora',sans-serif;font-size:.8rem;font-weight:800;display:flex;align-items:center;justify-content:center}\n.step-ol>li a{color:#00629A !important;text-decoration:none;font-weight:700}\n.step-ol>li a:hover{text-decoration:underline}\n.step-ol>li strong{color:#002147 !important}\n.pwd-note{background:#EAF4FB;border-left:4px solid #008ED6;border-radius:0 8px 8px 0;padding:1rem 1.4rem;margin:0 0 1.25rem;max-width:84ch}\n.pwd-note__title{font-family:'Sora',sans-serif;font-size:.95rem;font-weight:800;color:#002147 !important;margin:0 0 .5rem}\n.pwd-note ul{margin:.3rem 0 .6rem;padding-left:1.2rem;list-style:disc}\n.pwd-note li{font-family:'Crimson Pro',Georgia,serif;font-size:1.02rem;line-height:1.6;color:#1C2430 !important;margin:.2rem 0}\n.pwd-note p{font-family:'Crimson Pro',Georgia,serif;font-size:1.02rem;line-height:1.65;color:#1C2430 !important;margin:.4rem 0 0}\n.pwd-note code{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:.92rem;background:#FFFFFF;border:1px solid #C2D4E6;border-radius:4px;padding:.1rem .4rem;color:#002147}\n\/* Quick links row *\/\n.itql-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:.6rem}\n.itql{display:flex;align-items:center;gap:.7rem;background:#FFFFFF;border:1px solid #C2D4E6;border-left:4px solid #008ED6;border-radius:0 10px 10px 0;padding:.8rem 1.2rem;font-family:'Sora',sans-serif;font-size:.94rem;font-weight:700;color:#00629A !important;text-decoration:none;transition:border-color .2s,background .2s}\n.itql::before{content:\"\\2192\";color:#008ED6;font-weight:800;flex-shrink:0}\n.itql:hover{border-color:#008ED6;background:#F3F7FB}\n\/* Premier services *\/\n.svc-lead{font-family:'Crimson Pro',Georgia,serif;font-size:1.1rem;line-height:1.85;color:#1C2430 !important;margin:0 0 1.25rem;max-width:84ch}\n.svc-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:1rem;margin:1.25rem 0 1.5rem}\n.svc-card{background:#F3F7FB;border:1px solid #C2D4E6;border-radius:12px;padding:1.25rem 1.4rem}\n.svc-card__title{font-family:'Sora',sans-serif;font-size:1.02rem;font-weight:800;color:#002147 !important;margin:0 0 .5rem}\n.svc-card__desc{font-family:'Crimson Pro',Georgia,serif;font-size:1rem;line-height:1.6;color:#1C2430 !important;margin:0}\n.svc-btns{display:flex;flex-wrap:wrap;gap:.75rem;margin-top:1rem}\n\/* Software cards *\/\n.sw-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:1rem}\n.sw-card{display:block;background:#FFFFFF;border:1px solid #C2D4E6;border-radius:12px;padding:1.4rem 1.5rem;text-decoration:none;transition:border-color .2s,box-shadow .2s}\n.sw-card:hover{border-color:#008ED6;box-shadow:0 6px 20px rgba(0,21,46,.08)}\n.sw-card__name{font-family:'Sora',sans-serif;font-size:1.1rem;font-weight:800;color:#002147 !important;margin:0 0 .75rem;text-transform:uppercase;letter-spacing:.02em}\n.sw-card__row{font-family:'Crimson Pro',Georgia,serif;font-size:.98rem;line-height:1.55;color:#1C2430 !important;margin:.2rem 0}\n.sw-card__row strong{color:#00629A !important;font-family:'Sora',sans-serif;font-size:.8rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em}\n\/* Resources columns *\/\n.itres-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:1.5rem 2.5rem}\n.itres-col{list-style:none;margin:0;padding:0;display:grid;gap:.5rem;align-content:start}\n.itres-col li{position:relative;padding-left:1.5rem}\n.itres-col li::before{content:\"\\2192\";position:absolute;left:0;top:.15rem;color:#008ED6;font-weight:800;font-family:'Sora',sans-serif}\n.itres-col a{font-family:'Crimson Pro',Georgia,serif;font-size:1.04rem;color:#00629A !important;text-decoration:none;font-weight:700}\n.itres-col a:hover{text-decoration:underline}\n\/* Contact phone lines *\/\n.it-phones{display:grid;gap:1rem;margin-top:1.25rem}\n.it-phone__label{font-family:'Sora',sans-serif;font-size:.78rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#00629A !important;margin:0 0 .2rem}\n.it-phone__val{font-family:'Crimson Pro',Georgia,serif;font-size:1.05rem;color:#1C2430 !important;margin:0}\n.it-phone__val a{color:#00629A !important;text-decoration:none;font-weight:700}\n\/* IT page images *\/\n.step-fig{margin:1.25rem 0;padding:0}\n.step-fig a{display:inline-block;border:1px solid #C2D4E6;border-radius:10px;overflow:hidden;background:#FFFFFF;line-height:0;box-shadow:0 2px 10px rgba(0,21,46,.06);transition:border-color .2s,box-shadow .2s;max-width:100%}\n.step-fig a:hover{border-color:#008ED6;box-shadow:0 6px 20px rgba(0,21,46,.12)}\n.step-fig img{display:block;max-width:100%;height:auto}\n.step-fig--logo a{border:none;box-shadow:none;background:transparent}\n.step-fig--logo img{max-height:80px;width:auto}\n.step-fig--screen img{max-width:420px}\n.step-fig figcaption{font-family:'Sora',sans-serif;font-size:.78rem;color:#4A5060 !important;margin-top:.5rem;font-style:normal}\n.step-note-img{font-family:'Crimson Pro',Georgia,serif;font-size:.95rem;color:#4A5060 !important;font-style:italic;margin:.25rem 0 1rem}\n.sw-card__logo{display:flex;align-items:center;justify-content:center;height:70px;margin-bottom:1rem;background:#F3F7FB;border-radius:8px;padding:.75rem}\n.sw-card__logo img{max-height:52px;max-width:80%;width:auto;height:auto}\n.sec-hero-img{margin:0 0 1.75rem;border-radius:14px;overflow:hidden;line-height:0;border:1px solid #C2D4E6}\n.sec-hero-img img{display:block;width:100%;height:auto;max-height:300px;object-fit:cover}\n@media (max-width: 760px){\n.mv-grid{grid-template-columns:1fr}\n.cards-grid{grid-template-columns:1fr;gap:1rem}\n.contact-items{gap:1.5rem}\n}\n<\/style>\n<\/head>\n<body>\n\n<a href=\"#main-content\" class=\"skip-link\">Skip to main content<\/a>\n\n<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\n<div class=\"w\"><ol class=\"breadcrumb__list\">\n  <li><a href=\"https:\/\/www.jsums.edu\/\">JSU Home<\/a><\/li>\n  <li><a href=\"https:\/\/www.jsums.edu\/new-jsuonline\">JSU Online<\/a><\/li>\n  <li><span aria-current=\"page\">Student Complaints<\/span><\/li>\n<\/ol><\/div>\n<\/nav>\n\n<main id=\"main-content\" class=\"jsu-main-content\">\n\n  <!-- HERO -->\n  <section class=\"hero dk\" aria-labelledby=\"hero-h\">\n  <div class=\"w\"><div class=\"hero__inner\"><div>\n    <span class=\"hero__tag\">JSU &middot; Online Learning<\/span>\n    <h1 class=\"hero__title\" id=\"hero-h\">\n      Student <em>complaints<\/em>\n    <\/h1>\n    <p class=\"hero__desc\">\n      Your Future, Your Way &mdash; JSU&rsquo;s Academic Grievance Procedure for\n      raising and resolving academic concerns and complaints.\n    <\/p>\n    <div class=\"hero__btns\">\n      <a href=\"#complaints\" class=\"btn btn--primary\">Read the Procedure<\/a>\n      <a href=\"#connect\" class=\"btn btn--outline-white\">Connect With Us<\/a>\n    <\/div>\n  <\/div><\/div><\/div>\n  <\/section>\n\n  <!-- STUDENT COMPLAINTS -->\n  <section class=\"sec\" id=\"complaints\" aria-labelledby=\"complaints-h\">\n  <div class=\"w\">\n    <div class=\"sec-head\" style=\"margin-bottom:1rem;\">\n      <span class=\"sec-eyebrow\">JSU Online<\/span>\n      <h2 class=\"sec-title\" id=\"complaints-h\">Student Complaints<\/h2>\n    <\/div>\n    <div class=\"agp\">\n      <p class=\"agp-kicker\">ACADEMIC GRIEVANCE PROCEDURE<\/p>\n\n      <h3 class=\"agp-h\">Objective<\/h3>\n      <p>To create and sustain an academic environment that permits students to freely express concerns or reveal complaints about their education and the educational process and to have their concerns and complaints addressed swiftly and forthrightly.<\/p>\n\n      <h3 class=\"agp-h\">Statement<\/h3>\n      <p>Students enrolled at Jackson State University may register a concern or complaint about any academic regulation, the instructional program, delivery of the program, grades received, the academic advisement system, or any other matter related to academic affairs, without any adverse action for expressing the concern or filing the complaint. Concerns and complaints will be received, explored or investigated, and responded to in a fair and timely fashion, though students should understand that the final response by the University may not always be the response they prefer.<\/p>\n\n      <h3 class=\"agp-h\">Procedures<\/h3>\n      <p class=\"agp-flow-label\">Classroom Concerns or Complaints<span>(e.g. grades received; improper dismissals; unprofessional behavior)<\/span><\/p>\n        <ol class=\"agp-ol\">\n          <li>Student discusses concern or complaint with the instructor.<\/li>\n          <li>Instructor provides a response (allow up to 5 days if investigation is required).<\/li>\n          <li>Complaints unresolved by the instructor or for which the response is unacceptable must be described in writing by the student and submitted to the department chair.<\/li>\n          <li>The chair properly logs and investigates the matter and provides a written response to the student within ten days.<\/li>\n          <li>Issues that are still unresolved must be submitted by the student to the school\/college dean.<\/li>\n          <li>The dean provides the final written response within ten days, which may be done with committee input and\/or in consultation with higher level administrators.<\/li>\n        <\/ol>\n      <p class=\"agp-flow-label\">Other Academic Concerns or Complaints<span>(e.g. academic advisement or academic regulations)<\/span><\/p>\n        <ol class=\"agp-ol\">\n          <li>Student discusses the concern or complaint with the academic advisor<\/li>\n          <li>The advisor provides a response (allow up to 5 days if an investigation is needed), or refers it to the appropriate official\/body, e.g. department chair or Academic Standards Committee, for response within 20 days. The appropriate official\/body returns the response to the advisor and the advisor returns it to the student.<\/li>\n          <li>Unresolved concerns or complaints must be submitted in writing by the student to the school\/college dean.<\/li>\n          <li>The school\/college dean provides a written response within ten days, which may be done with committee input and\/or in consultation with the Vice President for Academic Affairs and Student Affairs.<\/li>\n        <\/ol>\n      <p>If the complaint remains, the student will submit it to the Vice President for Academic Affairs and Student Affairs for a final response.<\/p>\n      <p class=\"agp-note\"><strong>NOTE:<\/strong> Academic complaints dating back more than a semester generally will not be investigated.<\/p>\n      <p>If the student has exhausted all available internal grievance procedures established by JSU and remain unsatisfied, he\/she may file a complaint with the <a href=\"https:\/\/www.mississippi.edu\/mississippi-commission-college-accreditation\">Mississippi Commission on College Accreditation<\/a> using the <a href=\"https:\/\/www.mississippi.edu\/mcca-overview\">MCCA Student Complaint Form<\/a>. Students may also file a complaint with their state\/territory of residence. Please visit the <a href=\"https:\/\/www.jsums.edu\/new-jsuonline\/state-authorization\/\">State Authorization<\/a> website for more information about filing a complaint with your state.<\/p>\n      <div class=\"svc-btns\">\n        <a href=\"#jsu-difference\" class=\"btn btn--outline-navy\">Learn More About JSU Online<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n  <\/section>\n\n  <!-- JSU DIFFERENCE -->\n  <section class=\"sec sec--off\" id=\"jsu-difference\" aria-labelledby=\"diff-h\">\n  <div class=\"w\">\n    <div class=\"sec-head\" style=\"margin-bottom:1rem;\">\n      <span class=\"sec-eyebrow\">Why JSU<\/span>\n      <h2 class=\"sec-title\" id=\"diff-h\">The JSU Difference<\/h2>\n    <\/div>\n    <div class=\"onl\">\n      <p>JSU is an environment that inspires you to grow, learn, and reach beyond the ordinary. This is a &ldquo;home away from home&rdquo; where every student can find their place &ndash; academically, socially, and culturally.<\/p>\n      <p>One of the nation&rsquo;s top historically black colleges and universities (HBCU), JSU provides a culture of self-discovery and shared experience where its students are able to develop strong sense of self in a challenging yet nurturing environment that empowers them for personal and professional success.<\/p>\n      <div class=\"svc-btns\">\n        <a href=\"https:\/\/www.jsums.edu\/apply\/\" class=\"btn btn--primary\">Apply Now<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n  <\/section>\n\n  <!-- IMPORTANT LINKS -->\n  <section class=\"sec\" id=\"important-links\" aria-labelledby=\"important-links-h\">\n  <div class=\"w\">\n    <div class=\"sec-head\" style=\"margin-bottom:1.5rem;\">\n      <span class=\"sec-eyebrow\">Quick Access<\/span>\n      <h2 class=\"sec-title\" id=\"important-links-h\">Explore Important Links<\/h2>\n    <\/div>\n    <div class=\"onl-links\">\n      <a class=\"onl-link\" href=\"https:\/\/www.jsums.edu\/informationtechnology\/minimum-computer-requirements-for-students\/\">\n        <span class=\"onl-link__txt\">Computer Requirements<\/span>\n        <span class=\"onl-link__arrow\" aria-hidden=\"true\">&rarr;<\/span>\n      <\/a>\n      <a class=\"onl-link\" href=\"https:\/\/ssb-prod.ec.jsums.edu\/pls\/PROD\/bwckschd.p_disp_dyn_sched\">\n        <span class=\"onl-link__txt\">JSU Online Course Finder<\/span>\n        <span class=\"onl-link__arrow\" aria-hidden=\"true\">&rarr;<\/span>\n      <\/a>\n      <a class=\"onl-link\" href=\"https:\/\/www.jsums.edu\/new-jsuonline\/jsuonline-techresources\/\">\n        <span class=\"onl-link__txt\">Technology Resources<\/span>\n        <span class=\"onl-link__arrow\" aria-hidden=\"true\">&rarr;<\/span>\n      <\/a>\n      <a class=\"onl-link\" href=\"https:\/\/www.jsums.edu\/new-jsuonline\/jsu-academic-calendars\/\">\n        <span class=\"onl-link__txt\">Academic Calendar<\/span>\n        <span class=\"onl-link__arrow\" aria-hidden=\"true\">&rarr;<\/span>\n      <\/a>\n      <a class=\"onl-link\" href=\"https:\/\/www.jsums.edu\/new-jsuonline\/faqs\/\">\n        <span class=\"onl-link__txt\">JSU Online FAQS<\/span>\n        <span class=\"onl-link__arrow\" aria-hidden=\"true\">&rarr;<\/span>\n      <\/a>\n    <\/div>\n  <\/div>\n  <\/section>\n\n  <!-- EXPERIENCE -->\n  <section class=\"sec sec--off\" id=\"experience\" aria-labelledby=\"experience-h\">\n  <div class=\"w\">\n    <div class=\"sec-head\" style=\"margin-bottom:1rem;\">\n      <span class=\"sec-eyebrow\">Distance Learning<\/span>\n      <h2 class=\"sec-title\" id=\"experience-h\">The JSU Online Experience<\/h2>\n    <\/div>\n    <div class=\"onl\">\n      <p>Through distance learning, traditional and nontraditional students have the opportunity to receive quality instruction without the limitations of geographical boundaries and space.<\/p>\n      <p>Join us for an excellent educational experience and work toward completing your degree and achieving your long-term career goals &ndash; All at your convenience in a virtual supportive learning space!<\/p>\n      <div class=\"svc-btns\">\n        <a href=\"https:\/\/www.jsums.edu\/new-jsuonline\/steps-to-enrollment\/\" class=\"btn btn--primary\">Steps To Enrollment<\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n  <\/section>\n\n  <!-- SCHOLARSHIPS -->\n  <section class=\"sec\" id=\"scholarships\" aria-labelledby=\"scholarships-h\">\n  <div class=\"w\">\n    <h2 class=\"sr-only\" id=\"scholarships-h\">Financial Assistance<\/h2>\n    <div class=\"onl-fin\">\n      <p class=\"onl-fin__title\">Need Financial Assistance? Search for Scholarships<\/p>\n      <a href=\"https:\/\/sites.jsums.edu\/scholarships\/\" class=\"btn btn--primary\">Search for Scholarships<\/a>\n    <\/div>\n  <\/div>\n  <\/section>\n\n  <!-- CONNECT -->\n  <section class=\"sec sec--off\" id=\"connect\" aria-labelledby=\"connect-h\">\n  <div class=\"w\">\n    <div class=\"sec-head\" style=\"margin-bottom:.5rem;\">\n      <span class=\"sec-eyebrow\">Get In Touch<\/span>\n      <h2 class=\"sec-title\" id=\"connect-h\">Connect With Us: Let&rsquo;s Talk<\/h2>\n    <\/div>\n    <form class=\"cf\" action=\"#\" method=\"post\" aria-labelledby=\"connect-h\">\n      <div class=\"cf__field\">\n        <label for=\"cf-first\">First Name <span class=\"req\" aria-hidden=\"true\">*<\/span><\/label>\n        <input type=\"text\" id=\"cf-first\" name=\"first_name\" autocomplete=\"given-name\" required>\n      <\/div>\n      <div class=\"cf__field\">\n        <label for=\"cf-last\">Last Name <span class=\"req\" aria-hidden=\"true\">*<\/span><\/label>\n        <input type=\"text\" id=\"cf-last\" name=\"last_name\" autocomplete=\"family-name\" required>\n      <\/div>\n      <div class=\"cf__field\">\n        <label for=\"cf-email\">Email <span class=\"req\" aria-hidden=\"true\">*<\/span><\/label>\n        <input type=\"email\" id=\"cf-email\" name=\"email\" autocomplete=\"email\" required>\n      <\/div>\n      <div class=\"cf__field\">\n        <label for=\"cf-contact\">Contact Number<\/label>\n        <input type=\"tel\" id=\"cf-contact\" name=\"contact_number\" autocomplete=\"tel\">\n      <\/div>\n      <div class=\"cf__field cf__field--full\">\n        <label for=\"cf-program\">Program Of Interest<\/label>\n        <input type=\"text\" id=\"cf-program\" name=\"program_of_interest\">\n      <\/div>\n      <div class=\"cf__field cf__field--full\">\n        <label for=\"cf-comments\">Comments<\/label>\n        <textarea id=\"cf-comments\" name=\"comments\"><\/textarea>\n      <\/div>\n      <div class=\"cf__submit\">\n        <button type=\"submit\" class=\"btn btn--primary\">Submit<\/button>\n      <\/div>\n    <\/form>\n  <\/div>\n  <\/section>\n\n  <section class=\"sec sec--surface\" id=\"contact\" aria-labelledby=\"contact-h\">\n  <div class=\"w\">\n    <div class=\"sec-head\" style=\"margin-bottom:1.5rem;\">\n      <span class=\"sec-eyebrow\">Get In Touch<\/span>\n      <h2 class=\"sec-title\" id=\"contact-h\">JSU Online<\/h2>\n    <\/div>\n    <div class=\"contact-items\">\n      <div class=\"contact-item\"><div class=\"contact-icon\" aria-hidden=\"true\">&#128231;<\/div>\n        <div><div class=\"contact-item__label\">Email<\/div>\n          <div class=\"contact-item__val\"><a href=\"mailto:jsuonline@jsums.edu\">jsuonline@jsums.edu<\/a><\/div><\/div><\/div>\n      <div class=\"contact-item\"><div class=\"contact-icon\" aria-hidden=\"true\">&#128222;<\/div>\n        <div><div class=\"contact-item__label\">Office Phone<\/div>\n          <div class=\"contact-item__val\"><a href=\"tel:+16019790779\">601.979.0779<\/a><\/div><\/div><\/div>\n      <div class=\"contact-item\"><div class=\"contact-icon\" aria-hidden=\"true\">&#128233;<\/div>\n        <div><div class=\"contact-item__label\">E-Fax Number<\/div>\n          <div class=\"contact-item__val\">601.979.9331<\/div><\/div><\/div>\n      <div class=\"contact-item\"><div class=\"contact-icon\" aria-hidden=\"true\">&#128205;<\/div>\n        <div><div class=\"contact-item__label\">Location<\/div>\n          <div class=\"contact-item__val\">Jackson State University<br>1400 John R. Lynch St.<br>Jackson, MS 39217<\/div><\/div><\/div>\n    <\/div>\n  <\/div>\n  <\/section>\n\n<\/main><!-- end #main-content -->\n\n<button class=\"fnav-toggle\" aria-label=\"Open page navigation menu\" aria-expanded=\"false\" aria-controls=\"fnav-drawer\" type=\"button\">\n  <span class=\"fnav-toggle__icon\" aria-hidden=\"true\">&#9776;<\/span>\n  <span class=\"fnav-toggle__label\">Menu<\/span>\n<\/button>\n\n<div class=\"fnav-overlay\" id=\"fnav-overlay\" aria-hidden=\"true\"><\/div>\n\n<nav class=\"fnav-drawer\" id=\"fnav-drawer\" aria-label=\"Page navigation\" aria-hidden=\"true\">\n  <div class=\"fnav-drawer__header\">\n    <div>\n      <span class=\"fnav-drawer__eyebrow\">JSU &middot; Online Learning<\/span>\n      <span class=\"fnav-drawer__title\">JSU Online<\/span>\n    <\/div>\n    <button class=\"fnav-close\" aria-label=\"Close navigation menu\" type=\"button\">&times;<\/button>\n  <\/div>\n  <div class=\"fnav-drawer__body\">\n    <div class=\"fnav-group\">\n      <span 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class=\"fnav-group__label\">Policies & Rights<\/span>\n      <ul class=\"fnav-group__items\" role=\"list\">\n        <li>\n          <a href=\"https:\/\/www.jsums.edu\/new-jsuonline\/state-authorization\/\" class=\"fnav-item\" aria-current=\"false\">State Authorization<\/a>\n        <\/li>\n        <li>\n          <a href=\"https:\/\/www.jsums.edu\/new-jsuonline\/jsuonline-ferpa\/\" class=\"fnav-item\" aria-current=\"false\">Family Educational Rights & Privacy Act (FERPA)<\/a>\n        <\/li>\n      <\/ul>\n    <\/div>\n    <div class=\"fnav-group\">\n      <span class=\"fnav-group__label\">Student Resources<\/span>\n      <ul class=\"fnav-group__items\" role=\"list\">\n        <li>\n          <a href=\"https:\/\/jsums.org\/wp-content\/uploads\/sites\/145\/2026\/10\/2024-2025-Student-Handbook.pdf\" class=\"fnav-item\" aria-current=\"false\">2024-2025 Student Handbook<\/a>\n        <\/li>\n        <li>\n          <a href=\"http:\/\/sampson.jsums.edu\/screens\/OPAC.html\" class=\"fnav-item\" aria-current=\"false\">JSU Libraries<\/a>\n        <\/li>\n        <li>\n          <a href=\"https:\/\/www.jsums.edu\/canvas\/\" class=\"fnav-item\" aria-current=\"false\">Canvas<\/a>\n        <\/li>\n      <\/ul>\n    <\/div>\n    <div class=\"fnav-group\">\n      <span class=\"fnav-group__label\">Contact<\/span>\n      <ul class=\"fnav-group__items\" role=\"list\">\n        <li>\n          <a href=\"https:\/\/www.jsums.edu\/new-jsuonline\/jsuonline-contactus\/\" class=\"fnav-item\" aria-current=\"false\">Contact Us<\/a>\n        <\/li>\n      <\/ul>\n    <\/div>\n    <div class=\"fnav-footer\">\n      <a href=\"https:\/\/www.jsums.edu\/new-jsuonline\" class=\"fnav-footer-link\" style=\"color:#FFFFFF !important;\">&#8592; JSU Online Home<\/a>\n    <\/div>\n  <\/div>\n  <\/nav>\n\n<button class=\"jsu-btt\" id=\"jsu-btt\" aria-label=\"Back to top\" type=\"button\">&#8679;<\/button>\n\n<script>\n(function(){\n'use strict';\n\n\/* \u2500\u2500 Year \u2500\u2500 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