{"id":817,"date":"2026-08-20T13:41:44","date_gmt":"2026-08-20T13:41:44","guid":{"rendered":"https:\/\/jsums.org\/ombuds\/?page_id=817"},"modified":"2026-08-20T13:43:24","modified_gmt":"2026-08-20T13:43:24","slug":"about","status":"publish","type":"page","link":"https:\/\/jsums.org\/ombuds\/about\/","title":{"rendered":"About Ombuds"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\n\n\n\n\n\nAbout · Ombuds · Jackson State University<\/title>\n<link rel=\"canonical\" href=\"https:\/\/www.jsums.org\/ombuds\/about\/\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Sora:wght@300;400;500;600;700;800&family=Crimson+Pro:ital,wght@0,400;0,600;0,700;1,400;1,600&display=swap\" rel=\"stylesheet\">\n<style>\n:root{--navy:#002147;--navy-deep:#00152E;--navy-mid:#003366;--blue:#008ED6;--blue-dk:#007ABB;--blue-xdk:#00629A;--blue-lt:#3DB4F0;--blue-ltr:#6DC8F5;--blue-pale:#EBF6FD;--white:#FFFFFF;--off-white:#F3F7FB;--surface:#E6EEF6;--border:#C2D4E6;--t900:#1C2430;--t700:#4A5060;--t500:#636B78;--on-navy:#FFFFFF;--on-navy-sub:#C0C8D4;--on-navy-tert:#96A0AE;--on-deep-sub:#B8C2D0;--err:#C62828;--err-bg:#FFF0F0;--ok:#2E7D32;--ok-bg:#F0FFF1;--focus:#008ED6;--focus-dark:#6DC8F5;--fh:'Sora',sans-serif;--fb:'Crimson 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#5BAADC;outline-offset:3px;}\n.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0;color:#1C2430;background:#FFFFFF;}\n.resource-list{display:grid;gap:.75rem;}\n.resource-item{display:flex;align-items:center;gap:1rem;padding:1rem 1.25rem;background:#FFFFFF;border:1px solid #C2D4E6;border-radius:8px;transition:border-color .2s;}\n.resource-item:hover{border-color:#008ED6;}\n.resource-icon{font-size:1.5rem;flex-shrink:0;}\n.resource-item__name{font-family:var(--fh);font-weight:600;font-size:.92rem;color:#002147;}\n.resource-item__desc{font-family:var(--fb);font-size:.9rem;color:#636B78;}\n.resource-item__link{font-family:var(--fh);font-size:.8rem;font-weight:600;color:#00629A;text-decoration:underline;margin-left:auto;white-space:nowrap;flex-shrink:0;}\n@media(max-width:900px){.about-grid,.contact-grid{grid-template-columns:1fr;}.footer__grid{grid-template-columns:1fr 1fr;}.hero__inner{grid-template-columns:1fr;}.hero__stat-band{flex-direction:row;flex-wrap:wrap;min-width:0;}}\n@media(max-width:600px){.footer__grid{grid-template-columns:1fr;}.cta-band__inner{flex-direction:column;}}\n\n .contact-items{display:flex;flex-wrap:wrap;gap:2.5rem;margin-top:0;}\n .contact-item{display:flex;gap:.85rem;align-items:flex-start;min-width:220px;}\n .contact-icon{font-size:1.3rem;line-height:1;margin-top:.1rem;flex-shrink:0;}\n .contact-item__label{font-family:var(--fh);font-size:.75rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:#636B78;margin-bottom:.15rem;}\n .contact-item__val{font-family:var(--fb);font-size:1rem;color:#1C2430;}\n .contact-item__val a{color:#00629A;text-decoration:underline;}\n\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n ELEMENTOR CONTAINMENT RESETS\n Prevents Elementor wrapper styles from bleeding into our\n custom HTML content blocks.\n\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n\n\/* Zero out all padding\/margin\/gap\/background on every Elementor wrapper *\/\n.elementor-widget-container,\n.elementor-widget-wrap,\n.elementor-widget-wrap > .elementor-element,\n.elementor-section .elementor-container,\n.elementor-section .elementor-row,\n.e-con,\n.e-con-inner,\n.e-child,\n.e-con > .e-con-inner {\n padding: 0 !important;\n margin: 0 !important;\n gap: 0 !important;\n background: transparent !important;\n background-color: transparent !important;\n background-image: none !important;\n border: none !important;\n box-shadow: none !important;\n max-width: none !important;\n width: 100% !important;\n}\n\n\/* Section-level Elementor wrappers *\/\n.elementor-section,\n.elementor-top-section,\n.elementor-inner-section {\n padding: 0 !important;\n margin: 0 !important;\n background: transparent !important;\n background-color: transparent !important;\n background-image: none !important;\n}\n\n\/* Strip Elementor heading color overrides *\/\n.elementor-widget-container h1,\n.elementor-widget-container h2,\n.elementor-widget-container h3,\n.elementor-widget-container h4,\n.elementor-widget-container h5,\n.elementor-widget-container p,\n.elementor-widget-container a {\n color: inherit !important;\n}\n\n\/* \u2500\u2500 Dark section hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n .hero and .cta-band.dk MUST stay dark regardless of\n Elementor theme color injection.\n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.hero,\n.hero * {\n color: #FFFFFF !important;\n}\n.hero__inner {\n justify-items: center !important;\n text-align: center !important;\n}\n.hero__inner > div {\n display: flex !important;\n flex-direction: column !important;\n align-items: center !important;\n text-align: center !important;\n max-width: 780px !important;\n margin: 0 auto !important;\n}\n.hero__btns {\n justify-content: center !important;\n}\n.hero__desc {\n max-width: 640px !important;\n margin-left: auto !important;\n margin-right: auto !important;\n}\n.hero__tag {\n display: inline-block !important;\n}\n.hero {\n background-color: #00152E !important;\n background-image: linear-gradient(135deg, #00152E 0%, #002147 60%, #003366 100%) !important;\n position: relative !important;\n}\n.cta-band.dk {\n background-color: #002147 !important;\n background-image: linear-gradient(135deg, #00152E 0%, #002147 100%) !important;\n color: #FFFFFF !important;\n}\n.cta-band.dk * {\n color: #FFFFFF !important;\n}\n.cta-band.dk .btn--primary {\n background-color: #00659E !important;\n color: #FFFFFF !important;\n}\n.cta-band.dk .btn--outline-white {\n border-color: rgba(255,255,255,0.6) !important;\n color: #FFFFFF !important;\n}\n\n\/* \u2500\u2500 Section background hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.sec {\n background-color: #FFFFFF !important;\n color: #1C2430 !important;\n}\n.sec--off {\n background-color: #F3F7FB !important;\n color: #1C2430 !important;\n}\n.sec--surface {\n background-color: #E6EEF6 !important;\n color: #1C2430 !important;\n}\n\n\/* \u2500\u2500 Text color hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.sec .sec-title,\n.sec .sec-eyebrow,\n.sec h2,\n.sec h3 {\n color: #002147 !important;\n}\n.sec p,\n.sec li,\n.sec dd,\n.sec dt {\n color: #4A5060 !important;\n}\n.sec a {\n color: #00629A !important;\n}\n\n\/* \u2500\u2500 About section hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.about-facts {\n background: #E6EEF6 !important;\n border-radius: 8px !important;\n padding: clamp(1.5rem, 3vw, 2.5rem) !important;\n}\n.about-facts__title {\n color: #00629A !important;\n font-weight: 700 !important;\n}\n.about-facts dl dt {\n color: #636B78 !important;\n text-transform: uppercase !important;\n font-size: .72rem !important;\n letter-spacing: .08em !important;\n font-weight: 700 !important;\n}\n.about-facts dl dd {\n color: #1C2430 !important;\n font-size: .97rem !important;\n}\n\n\/* \u2500\u2500 Card hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.card {\n background: #FFFFFF !important;\n border: 1px solid #C2D4E6 !important;\n border-radius: 8px !important;\n}\n.card__eyebrow { color: #00629A !important; }\n.card__title { color: #002147 !important; }\n.card__text { color: #4A5060 !important; }\n.card__link { color: #00629A !important; }\n\n\/* \u2500\u2500 Faculty card hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.faculty-card {\n background: #FFFFFF !important;\n border: 1px solid #C2D4E6 !important;\n border-radius: 8px !important;\n}\n.faculty-card__name { color: #002147 !important; }\n.faculty-card__title { color: #636B78 !important; }\n.faculty-card__contact, \n.faculty-card__contact a { color: #00629A !important; }\n\n\/* \u2500\u2500 Resource list hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.resource-item {\n background: #FFFFFF !important;\n border: 1px solid #C2D4E6 !important;\n border-bottom-color: #C2D4E6 !important;\n}\n.resource-item__name { color: #002147 !important; }\n.resource-item__desc { color: #4A5060 !important; }\n.resource-item__link { color: #00629A !important; border-color: #00629A !important; }\n\n\/* \u2500\u2500 Program card hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.program-card {\n background: #FFFFFF !important;\n border: 1px solid #C2D4E6 !important;\n border-radius: 8px !important;\n color: #1C2430 !important;\n}\n.program-card__name { color: #002147 !important; }\n.program-card__level { color: #636B78 !important; }\n.program-card__dot { background: #008ED6 !important; }\n\n\/* \u2500\u2500 Tab hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.tabs__btn {\n background: transparent !important;\n color: #002147 !important;\n border-color: #C2D4E6 !important;\n}\n.tabs__btn[aria-selected=\"true\"] {\n background: #002147 !important;\n color: #FFFFFF !important;\n border-color: #002147 !important;\n}\n\n\/* \u2500\u2500 Accordion hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.accordion__trigger {\n background: #FFFFFF !important;\n color: #002147 !important;\n border-color: #C2D4E6 !important;\n}\n.accordion__trigger[aria-expanded=\"true\"] {\n background: #002147 !important;\n color: #FFFFFF !important;\n}\n.accordion__body { \n background: #FFFFFF !important; \n color: #4A5060 !important;\n}\n\n\/* \u2500\u2500 Nav drawer hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.fnav-drawer {\n background: #002147 !important;\n color: #FFFFFF !important;\n}\n.fnav-drawer__header {\n background: #00152E !important;\n border-bottom-color: rgba(0,142,214,0.3) !important;\n}\n.fnav-drawer__title { color: #FFFFFF !important; }\n.fnav-drawer__eyebrow { color: #3DB4F0 !important; }\n.fnav-item { color: rgba(255,255,255,0.85) !important; }\n.fnav-item.is-active,\n.fnav-item:hover { color: #FFFFFF !important; background: rgba(0,142,214,0.2) !important; }\n.fnav-group__label { color: #3DB4F0 !important; }\n.fnav-drawer__footer { color: #FFFFFF !important; }\n.fnav-footer-link { color: #FFFFFF !important; text-decoration: none; }\n.fnav-footer-link:hover { color: #3DB4F0 !important; }\n\n\/* \u2500\u2500 Hero text hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.hero__tag { color: #3DB4F0 !important; }\n.hero__title { color: #FFFFFF !important; }\n.hero__desc { color: rgba(255,255,255,0.85) !important; }\n.hero__btns .btn--primary { background-color: #00659E !important; color: #FFFFFF !important; }\n.hero__btns .btn--outline-white { border-color: rgba(255,255,255,0.6) !important; color: #FFFFFF !important; }\n\n\/* \u2500\u2500 Breadcrumb hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.breadcrumb { background: #002147 !important; }\n.breadcrumb a, .breadcrumb span { color: rgba(255,255,255,0.75) !important; }\n.breadcrumb [aria-current=\"page\"] { color: #FFFFFF !important; }\n\n\/* \u2500\u2500 Contact section hardening \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.contact-items { color: #1C2430 !important; }\n.contact-item__label { color: #636B78 !important; }\n.contact-item__val { color: #1C2430 !important; }\n.contact-item__val a { color: #00629A !important; }\n\n\/* \u2500\u2500 Skip link \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.skip-link:focus {\n background: #008ED6 !important;\n color: #FFFFFF !important;\n}\n\n\/* \u2500\u2500 BTT button \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.jsu-btt {\n background: #00659E !important;\n color: #FFFFFF !important;\n}\n\n\/* \u2500\u2500 Menu toggle \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.fnav-toggle {\n background: #002147 !important;\n color: #FFFFFF !important;\n}\n.fnav-toggle:hover { background: #007ABB !important; }\n\n\/* \u2500\u2500 WCAG: Ensure minimum contrast on all body text \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\nbody { \n background-color: #FFFFFF !important; \n color: #1C2430 !important;\n}\n\n\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 TICKER STRIP \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n.ticker-wrap{\n background:#00152E;\n border-top:1px solid rgba(0,142,214,.25);\n border-bottom:1px solid rgba(0,142,214,.25);\n overflow:hidden;\n padding:.55rem 0;\n position:relative;\n}\n.ticker-wrap::before,\n.ticker-wrap::after{\n content:'';\n position:absolute;\n top:0;bottom:0;\n width:80px;\n z-index:2;\n pointer-events:none;\n}\n.ticker-wrap::before{\n left:0;\n background:linear-gradient(to right,#00152E,transparent);\n}\n.ticker-wrap::after{\n right:0;\n background:linear-gradient(to left,#00152E,transparent);\n}\n.ticker-label{\n position:absolute;\n left:0;top:50%;\n transform:translateY(-50%);\n background:#008ED6;\n color:#FFFFFF;\n font-family:var(--fh);\n font-size:.65rem;\n font-weight:700;\n letter-spacing:.12em;\n text-transform:uppercase;\n padding:.35rem .75rem;\n z-index:3;\n white-space:nowrap;\n}\n.ticker-track{\n display:flex;\n align-items:center;\n gap:0;\n width:max-content;\n animation:ticker-scroll 40s linear infinite;\n padding-left:160px;\n}\n.ticker-track:hover{animation-play-state:paused;}\n.ticker-item{\n display:inline-flex;\n align-items:center;\n gap:.5rem;\n white-space:nowrap;\n padding:0 1.5rem;\n font-family:var(--fh);\n font-size:.78rem;\n font-weight:500;\n color:rgba(255,255,255,.75);\n transition:color .2s;\n text-decoration:none;\n}\n.ticker-item:hover{color:#3DB4F0;}\n.ticker-item::before{\n content:'';\n display:inline-block;\n width:4px;height:4px;\n border-radius:50%;\n background:#008ED6;\n flex-shrink:0;\n}\n@keyframes ticker-scroll{\n 0%{transform:translateX(0);}\n 100%{transform:translateX(-50%);}\n}\n@media(prefers-reduced-motion:reduce){\n .ticker-track{animation:none;overflow-x:auto;}\n}\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 HERO CENTERING \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n.hero__inner{\n justify-items:center;\n text-align:center;\n}\n.hero__inner > div{\n display:flex;\n flex-direction:column;\n align-items:center;\n text-align:center;\n max-width:780px;\n margin:0 auto;\n}\n.hero__desc{\n max-width:640px;\n margin-left:auto;\n margin-right:auto;\n}\n.hero__btns{\n justify-content:center;\n}\n\n\n\/* \u2500\u2500 Visually hidden elements \u2014 explicit colors for accessibility checkers \u2500\u2500 *\/\n.sr-only,\n.visually-hidden {\n color: #1C2430 !important;\n background-color: #FFFFFF !important;\n}\n\/* \u2500\u2500 Screen-reader-only toggle label \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.fnav-toggle__label {\n color: #FFFFFF !important;\n}\n\/* \u2500\u2500 Skip link always has explicit colors \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.skip-link {\n background-color: #00659E !important;\n color: #FFFFFF !important;\n}\n\n\/* \u2500\u2500 Breadcrumb: sit flush below global header \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\nbody {\n padding-top: 65px !important;\n background-color: #002147 !important;\n}\n.breadcrumb {\n margin-top: 0 !important;\n scroll-margin-top: 65px !important;\n}\n#main-content {\n scroll-margin-top: 65px !important;\n}\n.admin-bar body { padding-top: 97px !important; }\n.admin-bar .breadcrumb { scroll-margin-top: 97px !important; }\n\/* \u2500\u2500 Hero: full viewport height \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.hero {\n min-height: 100vh !important;\n height: 100vh !important;\n display: flex !important;\n align-items: center !important;\n justify-content: center !important;\n padding: 0 !important;\n position: relative !important;\n}\n.hero__inner {\n justify-items: center !important;\n text-align: center !important;\n padding: clamp(2rem, 4vh, 5rem) 0 !important;\n width: 100% !important;\n}\n\n\n\/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n JSU GLOBAL NAVIGATION \u2014 matches jsums.org exactly\n\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n.jsu-global-nav {\n position: fixed;\n top: 0; left: 0; right: 0;\n z-index: 1000;\n background: #002147;\n box-shadow: 0 2px 16px rgba(0,0,0,.35);\n}\n.jsu-global-nav__top {\n background: #00152E;\n padding: .3rem 0;\n border-bottom: 1px solid rgba(0,142,214,.2);\n}\n.jsu-global-nav__top-inner {\n max-width: 1340px;\n margin: 0 auto;\n padding: 0 clamp(1.25rem,4vw,3rem);\n display: flex;\n align-items: center;\n justify-content: space-between;\n gap: 1rem;\n flex-wrap: wrap;\n}\n.jsu-global-nav__util-links {\n display: flex;\n flex-wrap: wrap;\n gap: .15rem .75rem;\n list-style: none;\n}\n.jsu-global-nav__util-links a {\n font-family: var(--fh);\n font-size: .68rem;\n font-weight: 500;\n color: rgba(255,255,255,.65);\n text-decoration: none;\n letter-spacing: .02em;\n transition: color .15s;\n}\n.jsu-global-nav__util-links a:hover { color: #3DB4F0; }\n.jsu-global-nav__ctas {\n display: flex;\n gap: .4rem;\n}\n.jsu-global-nav__cta {\n font-family: var(--fh);\n font-size: .72rem;\n font-weight: 700;\n letter-spacing: .05em;\n text-decoration: none;\n padding: .3rem .85rem;\n border-radius: 4px;\n transition: background .15s, color .15s;\n}\n.jsu-global-nav__cta--apply {\n background: #00659E;\n color: #FFFFFF;\n}\n.jsu-global-nav__cta--apply:hover { background: #007ABB; }\n.jsu-global-nav__cta--visit {\n background: transparent;\n color: rgba(255,255,255,.8);\n border: 1px solid rgba(255,255,255,.3);\n}\n.jsu-global-nav__cta--visit:hover { background: rgba(255,255,255,.08); color: #FFFFFF; }\n.jsu-global-nav__cta--give {\n background: #3DB4F0;\n color: #002147;\n font-weight: 800;\n}\n.jsu-global-nav__cta--give:hover { background: #6DC8F5; }\n\n.jsu-global-nav__main {\n max-width: 1340px;\n margin: 0 auto;\n padding: 0 clamp(1.25rem,4vw,3rem);\n display: flex;\n align-items: center;\n justify-content: space-between;\n height: 64px;\n gap: 1.5rem;\n}\n.jsu-global-nav__logo {\n display: flex;\n align-items: center;\n gap: .65rem;\n text-decoration: none;\n flex-shrink: 0;\n}\n.jsu-global-nav__logo-mark {\n width: 44px;\n height: 44px;\n border-radius: 6px;\n background: #FFFFFF;\n display: flex;\n align-items: center;\n justify-content: center;\n flex-shrink: 0;\n}\n.jsu-global-nav__logo-mark span {\n font-family: var(--fh);\n font-weight: 900;\n font-size: 1.05rem;\n color: #002147;\n letter-spacing: -.03em;\n}\n.jsu-global-nav__logo-text { line-height: 1.15; }\n.jsu-global-nav__logo-text strong {\n display: block;\n font-family: var(--fh);\n font-weight: 800;\n font-size: .88rem;\n color: #FFFFFF;\n letter-spacing: .01em;\n}\n.jsu-global-nav__logo-text span {\n font-family: var(--fh);\n font-size: .62rem;\n font-weight: 500;\n letter-spacing: .14em;\n text-transform: uppercase;\n color: #3DB4F0;\n}\n\n.jsu-global-nav__menu {\n display: flex;\n align-items: center;\n gap: 0;\n list-style: none;\n}\n.jsu-global-nav__menu > li {\n position: relative;\n}\n.jsu-global-nav__menu > li > a,\n.jsu-global-nav__menu > li > button {\n display: flex;\n align-items: center;\n gap: .3rem;\n font-family: var(--fh);\n font-size: .82rem;\n font-weight: 600;\n color: rgba(255,255,255,.85);\n text-decoration: none;\n padding: .55rem .75rem;\n border-radius: 6px;\n background: none;\n border: none;\n cursor: pointer;\n transition: color .15s, background .15s;\n white-space: nowrap;\n}\n.jsu-global-nav__menu > li > a:hover,\n.jsu-global-nav__menu > li > button:hover {\n color: #FFFFFF;\n background: rgba(255,255,255,.08);\n}\n.jsu-global-nav__menu > li > a::after,\n.jsu-global-nav__menu > li > button.has-sub::after {\n content: '';\n display: inline-block;\n width: 0; height: 0;\n border-left: 4px solid transparent;\n border-right: 4px solid transparent;\n border-top: 4px solid currentColor;\n opacity: .6;\n margin-left: .2rem;\n transition: transform .2s;\n}\n.jsu-global-nav__menu > li:hover > button.has-sub::after,\n.jsu-global-nav__menu > li:focus-within > button.has-sub::after {\n transform: rotate(180deg);\n}\n\n\/* Dropdowns *\/\n.jsu-global-nav__dropdown {\n position: absolute;\n top: calc(100% + 4px);\n left: 0;\n min-width: 220px;\n background: #001736;\n border: 1px solid rgba(0,142,214,.25);\n border-radius: 8px;\n box-shadow: 0 8px 32px rgba(0,0,0,.4);\n padding: .5rem 0;\n opacity: 0;\n visibility: hidden;\n transform: translateY(-8px);\n transition: opacity .2s, visibility .2s, transform .2s;\n z-index: 100;\n list-style: none;\n}\n.jsu-global-nav__menu > li:hover .jsu-global-nav__dropdown,\n.jsu-global-nav__menu > li:focus-within .jsu-global-nav__dropdown {\n opacity: 1;\n visibility: visible;\n transform: translateY(0);\n}\n.jsu-global-nav__dropdown a {\n display: block;\n padding: .5rem 1.1rem;\n font-family: var(--fh);\n font-size: .82rem;\n font-weight: 500;\n color: rgba(255,255,255,.8);\n text-decoration: none;\n transition: color .15s, background .15s;\n}\n.jsu-global-nav__dropdown a:hover {\n color: #FFFFFF;\n background: rgba(0,142,214,.15);\n}\n.jsu-global-nav__dropdown .drop-group-label {\n display: block;\n padding: .65rem 1.1rem .25rem;\n font-family: var(--fh);\n font-size: .65rem;\n font-weight: 700;\n letter-spacing: .12em;\n text-transform: uppercase;\n color: #3DB4F0;\n border-top: 1px solid rgba(0,142,214,.2);\n margin-top: .35rem;\n}\n.jsu-global-nav__dropdown .drop-group-label:first-child {\n border-top: none;\n margin-top: 0;\n}\n\n\/* Mobile menu toggle *\/\n.jsu-global-nav__mob-btn {\n display: none;\n background: none;\n border: 1px solid rgba(255,255,255,.3);\n border-radius: 6px;\n color: #FFFFFF;\n padding: .45rem .65rem;\n cursor: pointer;\n font-size: 1.15rem;\n line-height: 1;\n transition: background .15s;\n}\n.jsu-global-nav__mob-btn:hover { background: rgba(255,255,255,.1); }\n\n\/* Page body offset for fixed nav *\/\nbody { padding-top: 0 !important; }\n.breadcrumb {\n margin-top: 104px !important; }\n.admin-bar .breadcrumb {\n margin-top: 136px !important; }\n#main-content { scroll-margin-top: 104px !important; }\n\n\/* Sections scroll past nav *\/\n[id] { scroll-margin-top: 104px; }\n\n@media(max-width: 1024px) {\n .jsu-global-nav__menu { display: none; }\n .jsu-global-nav__mob-btn { display: flex; align-items: center; justify-content: center; }\n}\n@media(max-width: 600px) {\n .jsu-global-nav__logo-text { display: none; }\n}\n\n\n\/* \u2550\u2550 PDF \/ Document Inline Viewer \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n.doc-embed-wrap {\n margin: 1.25rem 0;\n border: 1px solid #C2D4E6;\n border-radius: 10px;\n overflow: hidden;\n background: #F3F7FB;\n}\n.doc-embed-toolbar {\n display: flex;\n align-items: center;\n justify-content: space-between;\n padding: .6rem 1rem;\n background: #002147;\n gap: .75rem;\n flex-wrap: wrap;\n}\n.doc-embed-toolbar__title {\n font-family: var(--fh);\n font-size: .82rem;\n font-weight: 600;\n color: #FFFFFF;\n flex: 1;\n min-width: 0;\n white-space: nowrap;\n overflow: hidden;\n text-overflow: ellipsis;\n}\n.doc-embed-toolbar__actions {\n display: flex;\n gap: .4rem;\n flex-shrink: 0;\n}\n.doc-embed-toolbar__btn {\n font-family: var(--fh);\n font-size: .72rem;\n font-weight: 700;\n letter-spacing: .04em;\n padding: .3rem .75rem;\n border-radius: 5px;\n text-decoration: none;\n transition: background .15s, color .15s;\n white-space: nowrap;\n}\n.doc-embed-toolbar__btn--view {\n background: #00659E;\n color: #FFFFFF;\n border: 1px solid #008ED6;\n}\n.doc-embed-toolbar__btn--view:hover { background: #007ABB; }\n.doc-embed-toolbar__btn--dl {\n background: rgba(255,255,255,.12);\n color: rgba(255,255,255,.9);\n border: 1px solid rgba(255,255,255,.25);\n}\n.doc-embed-toolbar__btn--dl:hover { background: rgba(255,255,255,.2); color: #FFFFFF; }\n.doc-embed-frame {\n width: 100%;\n height: 560px;\n border: none;\n display: block;\n background: #FFFFFF;\n}\n@media(max-width:600px){ .doc-embed-frame { height: 380px; } }\n\n\n.pdf-embed-wrap{border-radius:8px;overflow:hidden;box-shadow:0 2px 16px rgba(0,21,46,.1);margin:1.5rem 0;}\n.pdf-embed-header{background:#002147;padding:.75rem 1.25rem;display:flex;align-items:center;justify-content:space-between;gap:1rem;flex-wrap:wrap;}\n.pdf-embed-title{font-family:var(--fh);font-weight:700;font-size:.88rem;color:#FFFFFF;}\n.pdf-embed-actions{display:flex;gap:.5rem;flex-wrap:wrap;}\n.pdf-btn{font-family:var(--fh);font-size:.75rem;font-weight:600;padding:.35rem .85rem;border-radius:4px;text-decoration:none;transition:background .15s;white-space:nowrap;}\n.pdf-btn--view{background:rgba(255,255,255,.15);color:#FFFFFF;}\n.pdf-btn--view:hover{background:rgba(255,255,255,.25);}\n.pdf-btn--dl{background:#00659E;color:#FFFFFF;}\n.pdf-btn--dl:hover{background:#007ABB;}\n.pdf-embed-frame{display:block;background:#F3F7FB;width:100%;border:1px solid #C2D4E6;border-radius:0 0 8px 8px;}\n\n\n\/* \u2500\u2500 Card component \u2014 grid, spacing, typography \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n Base template ships .card* colour hardening but no layout\n rules. All hex literal. No CSS variables. \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 *\/\n.cards-grid {\n display: grid !important;\n grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)) !important;\n gap: 1.25rem !important; align-items: stretch !important;\n}\n.card {\n display: flex !important; flex-direction: column !important;\n background: #FFFFFF !important;\n border: 1px solid #C2D4E6 !important;\n border-top: 3px solid #00659E !important;\n border-radius: 8px !important; overflow: hidden !important;\n transition: box-shadow .2s !important;\n}\n.card:hover { box-shadow: 0 6px 24px rgba(0,33,71,.09) !important; }\n.card__body { display: flex !important; flex-direction: column !important;\n flex: 1 1 auto !important; padding: 1.65rem 1.6rem 1.75rem !important; }\n.card__eyebrow {\n font-family: 'Sora', sans-serif !important;\n font-size: .7rem !important; font-weight: 700 !important;\n letter-spacing: .1em !important; text-transform: uppercase !important;\n color: #00629A !important; margin: 0 0 .6rem !important;\n}\n.card__title {\n font-family: 'Sora', sans-serif !important;\n font-size: 1.1rem !important; font-weight: 700 !important; font-style: italic !important;\n line-height: 1.35 !important; color: #002147 !important; margin: 0 0 .65rem !important;\n}\n.card__text {\n font-family: 'Crimson Pro', Georgia, serif !important;\n font-size: 1rem !important; line-height: 1.7 !important;\n color: #4A5060 !important; margin: 0 !important;\n}\n.about-body p a, .about-body li a {\n color: #00629A !important; text-decoration: underline !important;\n text-underline-offset: 2px !important; overflow-wrap: anywhere !important;\n}\n.about-body ul { list-style: disc !important; padding-left: 1.4rem !important; margin: .8rem 0 0 !important; }\n.about-body li {\n font-family: 'Crimson Pro', Georgia, serif !important;\n font-size: 1.05rem !important; line-height: 1.75 !important;\n color: #4A5060 !important; margin-bottom: .65rem !important;\n}\n\n\/* Lead \/ definition lines *\/\n.lead-em {\n font-family: 'Crimson Pro', Georgia, serif !important;\n font-size: 1.15rem !important; font-style: italic !important;\n color: #002147 !important; line-height: 1.55 !important;\n padding: 1rem 1.3rem !important; margin: 0 0 1.75rem !important;\n background: #F3F7FB !important; border-left: 4px solid #00659E !important;\n border-radius: 6px !important;\n}\n.definition {\n font-family: 'Crimson Pro', Georgia, serif !important;\n font-size: 1.02rem !important; font-style: italic !important;\n color: #33383F !important; margin: 1.75rem 0 0 !important;\n padding: .9rem 1.2rem !important; background: #F3F7FB !important;\n border: 1px solid #C2D4E6 !important; border-radius: 6px !important;\n}\n\n\/* Photo figures *\/\n.photo-grid {\n display: grid !important;\n grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)) !important;\n gap: 1.25rem !important;\n}\n.photo-fig { margin: 0 !important; border: 1px solid #C2D4E6 !important;\n border-radius: 14px !important; overflow: hidden !important; background: #FFFFFF !important; }\n.photo-fig img { width: 100% !important; height: auto !important; display: block !important; }\n.photo-cap { font-family: 'Sora', sans-serif !important; font-size: .8rem !important;\n color: #636B78 !important; padding: .75rem 1rem !important;\n background: #F3F7FB !important; border-top: 1px solid #C2D4E6 !important; }\n\n@media (max-width: 640px) {\n .cards-grid, .photo-grid { grid-template-columns: 1fr !important; }\n .card__body { padding: 1.35rem 1.3rem 1.45rem !important; }\n}\n<\/style>\n<\/head>\n<body>\n\n<a href=\"#main-content\" class=\"skip-link\">Skip to main content<\/a>\n\n<nav class=\"breadcrumb\" aria-label=\"Breadcrumb\">\n<div class=\"w\"><ol class=\"breadcrumb__list\">\n <li><a href=\"https:\/\/www.jsums.org\/\">JSU Home<\/a><\/li>\n <li><a href=\"https:\/\/www.jsums.org\/ombuds\">Ombuds<\/a><\/li>\n <li><span aria-current=\"page\">About<\/span><\/li>\n<\/ol><\/div>\n<\/nav>\n\n<main id=\"main-content\" class=\"jsu-main-content\">\n\n <!-- \u2500\u2500 HERO \u2014 full viewport (100vh) \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n <section class=\"hero dk\" aria-labelledby=\"hero-h\">\n <div class=\"w\"><div class=\"hero__inner\"><div>\n <span class=\"hero__tag\">OMBUDS OFFICE<\/span>\n <h1 class=\"hero__title\" id=\"hero-h\">\n About\n <\/h1>\n <p class=\"hero__desc\">\n When you are unsure about your options, head here.\n <\/p>\n <div class=\"hero__btns\">\n <a href=\"https:\/\/www.jsums.org\/ombuds\/contact\" class=\"btn btn--primary\">Contact the Ombuds Office<\/a>\n <a href=\"https:\/\/www.jsums.org\/ombuds\/FAQ\" class=\"btn btn--outline-white\">FAQ<\/a>\n <\/div>\n <\/div><\/div><\/div>\n <\/section>\n\n <!-- \u2500\u2500 ABOUT THE OFFICE \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n <section class=\"sec\" id=\"overview\" aria-labelledby=\"overview-h\">\n <div class=\"w\">\n <div class=\"about-grid\">\n <div class=\"about-body\">\n <span class=\"sec-eyebrow\">Ombuds Office<\/span>\n <h2 class=\"sec-title\" id=\"overview-h\">About<\/h2>\n\n <p class=\"lead-em\">When you are unsure about your options, head here.<\/p>\n\n <p>\n The Ombuds Office is a supplement, not a substitute, to the many helpful resources\n available at Jackson State University. The Ombuds Office is special in the following\n ways:\n <\/p>\n <\/div>\n <div class=\"about-facts\">\n <dl>\n <div><dt>Neutrality<\/dt><dd>An impartial observer; never takes a side in any controversy<\/dd><\/div>\n <div><dt>Informality<\/dt><dd>Abstains from all official University proceedings and inquiries<\/dd><\/div>\n <div><dt>Independence<\/dt><dd>Operates outside the traditional line of command<\/dd><\/div>\n <div><dt>Confidentiality<\/dt><dd>Strict secrecy, to the degree permitted by law<\/dd><\/div>\n <div><dt>Standards<\/dt><dd><a href=\"https:\/\/www.ombudsassociation.org\/standards-of-practice-code-of-ethics\">IOA Standards of Practice and Code of Ethics<\/a><\/dd><\/div>\n <div><dt>Visitor<\/dt><dd>Anyone who comes to the Ombuds Office for support<\/dd><\/div>\n <\/dl>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n <!-- \u2500\u2500 STANDARDS OF PRACTICE \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n <section class=\"sec sec--off\" id=\"standards\" aria-labelledby=\"standards-h\">\n <div class=\"w\">\n <div class=\"sec-head\">\n <span class=\"sec-eyebrow\">How the office works<\/span>\n <h2 class=\"sec-title\" id=\"standards-h\">Standards of Practice<\/h2>\n <\/div>\n <div class=\"cards-grid\">\n\n <div class=\"card\">\n <div class=\"card__body\">\n <div class=\"card__eyebrow\">Standard of Practice<\/div>\n <div class=\"card__title\">Neutrality<\/div>\n <div class=\"card__text\">The Ombuds Office serves as an impartial observer, assisting you in gaining a comprehensive understanding of your dispute or issue from several angles. We remain unaligned and unbiased within the University and never take a side in any controversy.<\/div>\n <\/div>\n <\/div>\n\n <div class=\"card\">\n <div class=\"card__body\">\n <div class=\"card__eyebrow\">Standard of Practice<\/div>\n <div class=\"card__title\">Informality<\/div>\n <div class=\"card__text\">The Ombuds Office abstains from all official University proceedings and inquiries. This is a low-risk, confidential location where you can think through several ideas for resolving the issue and determine your next course of action.<\/div>\n <\/div>\n <\/div>\n\n <div class=\"card\">\n <div class=\"card__body\">\n <div class=\"card__eyebrow\">Standard of Practice<\/div>\n <div class=\"card__title\">Independence<\/div>\n <div class=\"card__text\">The Ombuds Office is as autonomous as it can be in terms of form, operation, and appearance. We operate outside the traditional line of command, which gives us flexibility in our approach and access to university leaders for the communication of depersonalized trends and recommendations.<\/div>\n <\/div>\n <\/div>\n\n <div class=\"card\">\n <div class=\"card__body\">\n <div class=\"card__eyebrow\">Standard of Practice<\/div>\n <div class=\"card__title\">Confidentiality<\/div>\n <div class=\"card__text\">To the degree permitted by law, all communications with the Ombuds Office are handled with strict secrecy. The Ombuds Office will not keep identifiable data and will not reveal sensitive communications unless a visitor gives us permission to do so. Only when it seems like there is a severe risk of harm is confidentiality waived.<\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n <div class=\"about-body\" style=\"max-width:900px;margin-top:2.5rem;\">\n <p>\n The above Standards of Practice are set forth by the International Ombuds Association\n (IOA) along with the Code of Ethics. The full texts of each can be found here:\n <a href=\"https:\/\/www.ombudsassociation.org\/standards-of-practice-code-of-ethics\">Standards of Practice and Code of Ethics<\/a>. More information can be\n found at <a href=\"https:\/\/www.ombudsassociation.org\/\">www.ombudsassociation.org<\/a> . All University Ombuds at Jackson\n State University are members of the IOA and practice in accordance with the IOA Standards\n of Practice and Code of Ethics.\n <\/p>\n <p class=\"definition\">Visitor: Anyone who comes to the Ombuds Office for support<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n <!-- \u2500\u2500 BENEFITS OF AN OMBUDS (existing page images) \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n <section class=\"sec\" id=\"benefits\" aria-labelledby=\"benefits-h\">\n <div class=\"w\">\n <div class=\"about-grid\">\n <div class=\"about-body\">\n <span class=\"sec-eyebrow\">Benefits Of An Ombuds<\/span>\n <h2 class=\"sec-title\" id=\"benefits-h\">What are some examples of issues which are brought to the University Ombuds Office?<\/h2>\n <ul>\n <li>Miscommunication between supervisors, coworkers, employees, and\/or students<\/li>\n <li>Interpersonal, intercultural, and group conflicts<\/li>\n <li>Confusion around policies and\/or procedures<\/li>\n <li>Perceived ethical dilemmas<\/li>\n <li>Perceived unfair treatment or bullying<\/li>\n <li>Managerial effectiveness<\/li>\n <\/ul>\n <\/div>\n <div class=\"about-body\">\n <figure class=\"photo-fig\">\n <img decoding=\"async\" src=\"https:\/\/www.jsums.org\/ombuds\/files\/2023\/03\/pexels-christina-morillo-1181715.jpg\"\n alt=\"Two colleagues talking together in a workplace setting.\"\n loading=\"lazy\" title=\"About Ombuds\">\n <figcaption class=\"photo-cap\">A confidential place to talk things through<\/figcaption>\n <\/figure>\n <\/div>\n <\/div>\n\n <div class=\"photo-grid\" style=\"margin-top:2.5rem;\">\n <figure class=\"photo-fig\">\n <img decoding=\"async\" src=\"https:\/\/www.jsums.org\/ombuds\/files\/2023\/01\/pexels-alex-green-5699466.jpg\"\n alt=\"A person listening attentively during a one-to-one conversation.\"\n loading=\"lazy\" title=\"About Ombuds\">\n <figcaption class=\"photo-cap\">Ombuds Office<\/figcaption>\n <\/figure>\n <\/div>\n <\/div>\n <\/section>\n\n <!-- \u2500\u2500 FEEDBACK SURVEY \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n <section class=\"sec sec--off\" id=\"feedback\" aria-labelledby=\"feedback-h\">\n <div class=\"w\">\n <div class=\"about-grid\">\n <div class=\"about-body\">\n <span class=\"sec-eyebrow\">Tell us how we did<\/span>\n <h2 class=\"sec-title\" id=\"feedback-h\">Feedback Survey<\/h2>\n <p>\n The Ombuds Office wants to serve the Jackson State University community as best as we\n can, and we are always open to hearing your feedback. This survey is voluntary,\n confidential, and anonymous. Your name and identifying information will not be connected\n to your response. Thank you for taking the time out of your day to continuously strive\n to make Jackson State University a better, safer, and more enjoyable community.\n <\/p>\n <p style=\"margin-top:1.5rem;\">\n <a href=\"https:\/\/www.jsums.org\/ombuds\/contact\" class=\"btn btn--primary\">Contact the Ombuds Office<\/a>\n <\/p>\n <\/div>\n <div class=\"about-facts\">\n <dl>\n <div><dt>Voluntary<\/dt><dd>Participation is entirely your choice<\/dd><\/div>\n <div><dt>Confidential<\/dt><dd>Responses are kept confidential<\/dd><\/div>\n <div><dt>Anonymous<\/dt><dd>Your name and identifying information will not be connected to your response<\/dd><\/div>\n <div><dt>Get in Touch<\/dt><dd><a href=\"https:\/\/www.jsums.org\/ombuds\/contact\">Contact the Ombuds Office<\/a><\/dd><\/div>\n <\/dl>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n <!-- \u2500\u2500 CONTACT \u2014 always the last section in main content \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n <section class=\"sec sec--surface\" id=\"contact\" aria-labelledby=\"contact-h\">\n <div class=\"w\">\n <div class=\"sec-head\" style=\"margin-bottom:1.5rem;\">\n <span class=\"sec-eyebrow\">Get in Touch<\/span>\n <h2 class=\"sec-title\" id=\"contact-h\">Ombuds Office<\/h2>\n <\/div>\n <div class=\"contact-items\">\n <div class=\"contact-item\">\n <div class=\"contact-icon\" aria-hidden=\"true\">📍<\/div>\n <div>\n <div class=\"contact-item__label\">Address<\/div>\n <div class=\"contact-item__val\">\n Jackson State University<br>\n 1400 John R. Lynch St.<br>\n Jackson, MS 39217\n <\/div>\n <\/div>\n <\/div>\n <div class=\"contact-item\">\n <div class=\"contact-icon\" aria-hidden=\"true\">🌐<\/div>\n <div>\n <div class=\"contact-item__label\">Contact Page<\/div>\n <div class=\"contact-item__val\"><a href=\"https:\/\/www.jsums.org\/ombuds\/contact\">Contact the Ombuds Office<\/a><\/div>\n <\/div>\n <\/div>\n <div class=\"contact-item\">\n <div class=\"contact-icon\" aria-hidden=\"true\">❔<\/div>\n <div>\n <div class=\"contact-item__label\">Questions<\/div>\n <div class=\"contact-item__val\"><a href=\"https:\/\/www.jsums.org\/ombuds\/FAQ\">Frequently Asked Questions<\/a><\/div>\n <\/div>\n <\/div>\n <div class=\"contact-item\">\n <div class=\"contact-icon\" aria-hidden=\"true\">🏫<\/div>\n <div>\n <div class=\"contact-item__label\">Standards<\/div>\n <div class=\"contact-item__val\"><a href=\"https:\/\/www.ombudsassociation.org\/\">International Ombuds Association<\/a><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n<\/main><!-- end #main-content -->\n\n<!-- \u2500\u2500 DRAWER NAV \u2014 Ombuds Office \u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500 -->\n<button class=\"fnav-toggle\"\n aria-label=\"Open page navigation menu\"\n aria-expanded=\"false\"\n aria-controls=\"fnav-drawer\"\n type=\"button\">\n <span class=\"fnav-toggle__icon\" aria-hidden=\"true\">☰<\/span>\n <span class=\"fnav-toggle__label\">Menu<\/span>\n<\/button>\n\n<div class=\"fnav-overlay\" id=\"fnav-overlay\" aria-hidden=\"true\"><\/div>\n\n<nav class=\"fnav-drawer\" id=\"fnav-drawer\" aria-label=\"Page navigation\" aria-hidden=\"true\">\n\n <div class=\"fnav-drawer__header\">\n <div>\n <span class=\"fnav-drawer__eyebrow\">Jackson State University<\/span>\n <span class=\"fnav-drawer__title\">Ombuds Office<\/span>\n <\/div>\n <button class=\"fnav-close\" aria-label=\"Close navigation menu\" type=\"button\">×<\/button>\n <\/div>\n\n <div class=\"fnav-drawer__body\">\n <div class=\"fnav-group\">\n <ul class=\"fnav-group__items\" role=\"list\">\n <li>\n <a href=\"https:\/\/www.jsums.org\/ombuds\" class=\"fnav-item\" aria-current=\"false\">\n <span class=\"fnav-item__dot\" aria-hidden=\"true\"><\/span>\n <span class=\"fnav-item__text\">Home<\/span>\n <\/a>\n <\/li>\n <li>\n <a href=\"https:\/\/www.jsums.org\/ombuds\/about\/\" class=\"fnav-item\" aria-current=\"page\">\n <span class=\"fnav-item__dot\" aria-hidden=\"true\"><\/span>\n <span class=\"fnav-item__text\">About<\/span>\n <\/a>\n <\/li>\n <li style=\"padding-left:1.25rem;\">\n <a href=\"https:\/\/www.jsums.org\/ombuds\/FAQ\" class=\"fnav-item\" aria-current=\"false\">\n <span class=\"fnav-item__dot\" aria-hidden=\"true\"><\/span>\n <span class=\"fnav-item__text\">FAQ<\/span>\n <\/a>\n <\/li>\n <li>\n <a href=\"https:\/\/www.jsums.org\/ombuds\/contact\" class=\"fnav-item\" aria-current=\"false\">\n <span class=\"fnav-item__dot\" aria-hidden=\"true\"><\/span>\n <span class=\"fnav-item__text\">Contact<\/span>\n <\/a>\n <\/li>\n\n <\/ul>\n <\/div>\n <\/div>\n\n <div class=\"fnav-drawer__footer\">\n <a href=\"https:\/\/www.jsums.org\/ombuds\"\n class=\"fnav-footer-link\"\n style=\"color:#FFFFFF !important;\">← Ombuds Office<\/a>\n <\/div>\n\n<\/nav>\n\n<button class=\"jsu-btt\" id=\"jsu-btt\" aria-label=\"Back to top\" type=\"button\">⇧<\/button>\n\n<script>\n(function(){\n'use strict';\n\n\/* \u2500\u2500 Year \u2500\u2500 *\/\nvar yr=document.getElementById('year');\nif(yr)yr.textContent=new Date().getFullYear();\n\n\/* \u2500\u2500 Drawer Nav \u2500\u2500 *\/\nvar toggle=document.querySelector('.fnav-toggle'),\n drawer=document.getElementById('fnav-drawer'),\n overlay=document.getElementById('fnav-overlay'),\n closeBtn=document.querySelector('.fnav-close'),\n navLinks=document.querySelectorAll('.fnav-item[href^=\"#\"]'),\n 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We'll respond within 1-2 business days.\";\n st.focus();\n }\n [n,em,msg].forEach(function(el){if(el)el.value='';});\n var sub=document.getElementById('cf-subject');\n if(sub)sub.selectedIndex=0;\n};\n\n})();\n<\/script>\n\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About · Ombuds · Jackson State University Skip to main content JSU Home Ombuds About OMBUDS OFFICE About When you […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-817","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jsums.org\/ombuds\/wp-json\/wp\/v2\/pages\/817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsums.org\/ombuds\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jsums.org\/ombuds\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jsums.org\/ombuds\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/jsums.org\/ombuds\/wp-json\/wp\/v2\/comments?post=817"}],"version-history":[{"count":4,"href":"https:\/\/jsums.org\/ombuds\/wp-json\/wp\/v2\/pages\/817\/revisions"}],"predecessor-version":[{"id":827,"href":"https:\/\/jsums.org\/ombuds\/wp-json\/wp\/v2\/pages\/817\/revisions\/827"}],"wp:attachment":[{"href":"https:\/\/jsums.org\/ombuds\/wp-json\/wp\/v2\/media?parent=817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}