JSU Ombuds Office

An independent, impartial, and confidential resource for resolving disputes and concerns within Jackson State University.

Contact the Ombuds FAQ

About the Ombuds

What is an Ombuds?

An Ombuds is an independent, impartial, and confidential resource for resolving disputes and concerns within Jackson State University. The University Ombuds typically handles a wide range of issues, including academic grievances, discrimination and harassment, interpersonal conflicts, and problems with university policies and procedures.

The Ombuds is a neutral party and not affiliated with any specific department or office within the university, and also acts as a resource for information about university policies and procedures, and may make recommendations for improvements.

Three Pillars of Ombuds Practice

How the Ombuds works

The JSU Ombuds operates according to three foundational principles that define ombuds practice across institutions:

Independent

The Ombuds is a neutral party and not affiliated with any specific department or office within the university.

Impartial

The Ombuds takes no side in disputes, working instead to facilitate understanding and resolution between parties.

Confidential

Communications with the Ombuds are confidential, providing a safe space to discuss concerns without disclosure.

Our Objectives

What the Ombuds Office seeks to accomplish

“The Jackson State University Ombuds seeks to promote fairness and equity, foster a culture of mutual respect, and enhance communication and understanding among members of the university community.”

JSU Ombuds Office

Issues We Handle

Examples of issues brought to the Ombuds Office

The University Ombuds Office welcomes inquiries about a wide range of workplace, academic, and interpersonal matters — including:

Miscommunication between supervisors, coworkers, employees, and/or students.

Interpersonal, intercultural, and group conflicts.

Confusion around policies and/or procedures.

Perceived ethical dilemmas.

Perceived unfair treatment or bullying.

Managerial effectiveness.

This is not an exhaustive list. If you're facing a concern related to JSU and unsure whether the Ombuds can help, please reach out — conversations with the Ombuds are confidential.

Feedback Survey

Help us serve you better

The Ombuds Office wants to serve the Jackson State University community as best as we can, and we are always open to hearing your feedback. This survey is voluntary, confidential, and anonymous. Your name and identifying information will not be connected to your response.

Thank you for taking the time out of your day to continuously strive to make Jackson State University a better, safer, and more enjoyable community.

Feedback Survey — Coming Soon

The Feedback Survey link is being prepared. In the meantime, you can share feedback directly by visiting the Ombuds Contact page. All feedback shared with the Ombuds Office is treated as confidential.

Ombuds Resources