Help desk
One IT Serving One JSU — efficient, courteous customer service and quality solutions to technical issues for the JSU User Community.
Help Desk
One IT Serving One JSU
The IT Help Desk Support Center resides under the umbrella of Information Technology (IT). The primary goal of the JSU IT Help Desk Center is to provide efficient, courteous customer service, and quality solutions to technical issue(s) faced by the JSU User Community.
To report an issue or request assistance for a technical issue, users may contact our IT Help Desk staff at 601-979-6400, Monday through Friday from 8:00 AM to 5:00 PM or submit a support ticket via JSU’s online IT Help Desk Ticketing System by clicking here. To access additional IT resources and services please visit the Information Technology Home Page at https://www.jsums.edu/informationtechnology/.
How Do I Contact the JSU IT Help Desk?
The JSU IT Help Desk staff can be contacted by calling the IT Help Desk support line at 601-979-6400 or via the JSU’s online IT Help Desk Ticketing System.
What are the JSU IT Help Desk’s Hours of Operation?
The JSU IT Help Desk’s Hours of Operation Are:
Monday – Friday from 8:00 AM to 5:00 PM
How Do I Access the JSU online IT Help Desk Ticketing System?
To access the online JSU IT Help Desk Ticketing System you may click here or visit the following link: https://itsupport.jsums.edu/
What Happens After I Submit a Ticket in the JSU online IT Help Desk Ticketing System?
After submitting a ticket through the JSU online IT Help Desk Ticketing system you will be notified when a technician is assigned to your support ticket
How Do I Check the Progress on A Support Ticket I Submitted?
Users will be updated on their progress of their support ticket until it has been completed.
Quick links
Premier IT services
IT services refer to the various types of support and assistance that organizations provide to users of computer and information technology systems. These services can be provided in-house by a company’s IT department, or they can be outsourced to a third-party vendor.
Some common types of IT services include:
Help desk support
Provides assistance to users who are experiencing technical issues or have questions about how to use certain systems or software.
Network and infrastructure support
Manages and maintains an organization’s computer networks and related infrastructure, such as servers and data centers.
Cybersecurity
Protects an organization’s systems and data from cyber threats such as hacking and malware.
Cloud services
Provides access to data storage and computing resources through the internet, rather than via on-premises hardware.
Software development
Designs, creates, and maintains custom software applications for an organization.
IT services can be provided on a one-time or ongoing basis, and may be purchased on a pay-per-use or subscription basis. It is important for organizations to have reliable IT support in order to ensure the smooth operation of their systems and to protect against potential cybersecurity threats.
IT software
Office 365
Available to:
Faculty, Staff, Students
Location:
Campus, Home
SAS
Available to:
Faculty, Staff, Students
Location:
Campus, Home
SPSS
Available to:
Faculty, Staff
Location:
JSU Computers, JSU Lab computers
MATHEMATICA
Available to:
Faculty, Staff, Students
Location:
Campus, Home
ADOBE DC
Available to:
JSU Employees
Location:
Campus, Home
Contact us
1400 John R. Lynch St.
P.O. Box 17750
Jackson, Mississippi 39217
